I am fuming!!!

cadencealex · 27th October 2006, 19:45

I am with Capital One and am currently about £45 overdrawn on their account due to bank charges SOLELY. I do not have the credit card anymore - I haven't used it for months.

I made a payment of £80 in October.

I have just called and told a woman who didn't speak correct English (very patronising) that I would make payment by the 10th November and in the mean time, I need help accessing my online account as I had forgotten my details.

I was told that I could not use this facility as I was in arrears and I should make payment NOW - she wouldn't transfer me to correct department otherwise.

It does not MATTER that I am in arrears, you can ALWAYS access your accounts online... and I calmly put the 'phone down before I told the stupid b***h what I thought of her and her broken English!!!!

I am fuming... being condescended by a monkey who probably works for minimum wage.....

Right... bring it on.... I am going to claim all my bank charges back from Capital One....

lickthewallfatboy · 27th October 2006, 19:50

foreign call centres are just about the most frustrating thing you can encounter when dealing with these guys

cadencealex · 27th October 2006, 19:53

Is this address correct? I found it on old post:

Miss Katherine Blunt
Capital One Bank
Legal Department
4th Floor
Loxley House
Station Street
Nottingham
NG2 3HX

And if I enclose the £10 .. how long does it take for the statements to come through approx?

Many Thanks in Advance

nathal · 27th October 2006, 19:56

Send it to their registered address
send £10
my statements took 30 odd days
they have a max of 40 days to comply

cadencealex · 27th October 2006, 19:57

Quote:

Originally Posted by nathal

Send it to their registered address
send £10
my statements took 30 odd days
they have a max of 40 days to comply

Thanks for your help.. and sorry if I'm being dense... but where will I find their registered address?

Thanks

nathal · 27th October 2006, 20:02

either on companies register
or
goto their website
www.halifax.co.uk

cadencealex · 27th October 2006, 20:13

the account is less than 12 months old I think... but I don't know when I opened it.

will it be sufficient to just ask for a copy of my statements 'from when I opened the account'?

And I found the registered address!

nathal · 27th October 2006, 20:15

Try ringin and asking, and if not just from the start of your banking history or the six years

cadencealex · 27th October 2006, 20:57

Quote:

Originally Posted by nathal

Try ringin and asking, and if not just from the start of your banking history or the six years

Have done the letter and found the address... just wondered.. do most people send a cheque/cash or postal order?

nathal · 27th October 2006, 23:59

dont send cash, send postal order or cheque so you can check if it has been cashed.

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