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The Bank Action Group - against unlawful bank charges
 > Other Institutions > Capital One
Reload this Page Cap One - silent. Not a peep.


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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
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Old 27th October 2006, 12:39   #1 (permalink)
darthbane2k
Basic Account Customer
 
Posts: 85
darthbane2k Novitiate
Default Cap One - silent. Not a peep.
I have sent both prelim and LBA now, yet have not recieved any response or acknowlegdment. Should I be worried? Is this normal? I am concerned because there seems to be no standard contact address agreed upon by the forum for capital one correspondance.
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Old 27th October 2006, 13:23   #2 (permalink)
Lager_Lou
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I am in: Southampton
Posts: 208
Lager_Lou Novitiate
Default Re: Cap One - silent. Not a peep.
Hi Darth,

Don't worry, I received a response to my prelim letter a week after I had sent the LBA. Their timesclaes are rubbish!
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Old 27th October 2006, 13:58   #3 (permalink)
ED1237
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Default Re: Cap One - silent. Not a peep.
When your LBA timescale has expired, file a claim with the court. I did and they offered full settlement before filing a defence
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Old 28th October 2006, 01:26   #4 (permalink)
blackrain
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Posts: 356
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Default Re: Cap One - silent. Not a peep.
I got a reply to my LBA after I had sent a second LBA. Strangely even though they ignored the 2nd LBA and said "oh you must have missed our first correspondence when we gave you £80 goodwill"....they still mentioned it and said sorry we see you still aren't happy from your letter dated...

They also mispelt a few words. I think the work experience kid on half term got to type the letters......sorry....I meant no offence to anyone doing work experience.

Darthbane2K...keep at it. You know you will win and so will I. This is probably the most amateurish outfit so far. My neighbour at work took a call and afterwards said "Is this the level yo uare dealing with?". Cap 1's worker said "Is blackrain there eh? yeah? no? oh right so wrong number yeah? oh cheers mate! no worries yeah yeah"

Goldman Sachs should start worrying.
__________________
Barclays - settled and about to claim charges since then!
Morgan Stanley - defaulted on CCA request - ball is in their court
Birmingham Midshires - starting claim 1st March £3000+
MBNA - Settled in full
Amex - CCJ issued against Amex and full refund taken by Bailiffs - cheque received eventually!
Marbles - Full settlement
Capital One - Received full amount plus costs
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Old 28th October 2006, 14:21   #5 (permalink)
Justice
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I am in: East of England
Posts: 15
Justice Novitiate
Default Re: Cap One - silent. Not a peep.
Quote:
Originally Posted by darthbane2k
I have sent both prelim and LBA now, yet have not recieved any response or acknowlegdment. Should I be worried? Is this normal? I am concerned because there seems to be no standard contact address agreed upon by the forum for capital one correspondance.
I had the same happen...

Received a letter today "from" Mr Udy, thanking me for the letter (LBA) and advising that the original letter referred to (Pre-Lim) was not received. They will do everything they can to get back to me with a response within 4 weeks...

I will therefore wait for them to investigate the matter... Yeah, right!!
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