Someone elses statements....

Yasmin · 8th April 2006, 00:52

Finally received statements......not mine although first name was correct. Called them, not really concerned. Told me to shred them, had bit of a laugh about it. Don't know how I'd feel if I knew someone had my personal details. Also told me my statements could take another 10 days .

alanfromderby · 8th April 2006, 01:01

Don't shred them!

This is serious and needs to be reported - if you still have them then read this thread:

someone else's account info!!

surgeoner · 8th April 2006, 01:31

Am amazed to see your post. I too received someone else's statements last week (in amongst 2 pages of my own). Thing that worries me is who got the rest of my statements with all my personal details. I also rang and told them and was asked to shred them - which I am certainly not going to do (I think it may help my case). I received a letter today with my Data Protection Act requested statements and a letter of apology for sending the wrong statements in the first place. Am now about to send my next letter with the amount I want refunded and will also be mentioning how concerned I am at the lack of security over personal details.

Yasmin · 8th April 2006, 18:40

Hi S Also not going to shred them...Have also noted another case of this in the Halifax section! B F has given an excellent reply, if she wants to make mischief, you should read it in case you do ...

BankFodder · 9th April 2006, 07:43

http://www.consumeractiongroup.co.uk...2762#post22762

Yasmin · 12th April 2006, 20:31

Finally received the correct statements, couldn't beleive the amount of charges. Over £360- on a £500 balance! Letter going off tomorrow. Still have the statements sent to me in error, deciding what to do. I know I would be annoyed if someone had my info. so know I should do something about it.

alanfromderby · 12th April 2006, 21:16

It is important that you decide quickly, as you have legal responsibility for them whilst they are in your possession.

Yasmin · 23rd April 2006, 19:23

As they have not replied to my letter requesting refund charges...Letter Before Action, typed up and ready to go ,Claiming £361.16, that would make my balance look healthier!

Yasmin · 15th May 2006, 20:05

They recredited me with £60, then stuck another £40 charges on 'cause payment was late...... took claim along to court on Friday and they are so inefficient mentioned that it was being monitored by Bank Action Group, got them in a panic.. LOL when I finally receive details will post in the litigation section.

15th May 2006, 20:15

Good Luck!

Lou xxx

alanfromderby · 15th May 2006, 20:17

You won't be able to post in the Litigation section - when you have the details send them by PM to Bankfodder or Dave.

Yasmin · 16th May 2006, 00:02

K...thats what I meant, LOL

Yasmin · 17th May 2006, 13:32

Filed the claim V Capt. 1 dated 12th May...makes me feel good, every little helps.
Does anyone know how to change thread title please?

Yasmin · 24th May 2006, 19:59

Capital 1 have made me an offer...Good but not good enough, £40- short. Have already credited me £60- Don't know why they just don't get on with it, such a waste of time. Sent them a letter stating that I would be happy to accept their offer but will be persuing the rest.....

Yasmin · 27th May 2006, 17:48

Claim Settled Today...bout time, really happy.....full amount!

natalie · 27th May 2006, 17:51

Congratulations!

meggiemoo_d · 27th May 2006, 18:36

Congrats!!! Worth all the 'hard' work!!!

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit--	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki