 NN v Cap 1
Sent first request 11 Sept.
LBA 21 Sept.
Letter received today as follows:
15 September 2006
Dear Mrs XXXXXX
Account No. XXXX XXXX XXXX XXXX
Thank you for taking the time to write to us about the fees we’ve added to your account. I understand you think these fees are unlawful and I’m sorry you feel this way.(Yeah right!)
To explain, we automatically add late payment fees if your payment is missed, arrives late or isn’t enough to cover your minimum payment. We’ll add overlimit fees if your balance goes over your agreed credit limit, which is £XXXX. (I am aware of my credit limit, thank you).
When we opened your account in July 2003, we sent you a credit card agreement which stated these fees. By signing and returning this to us, you agreed to the terms and conditions for the account.
As you’re probably aware, (too right I am)the Office of Fair Trading are not challenging the right of banks to charge default fees, but merely the level of those fees. Although we feel £20 is a just fee, we have reduced our charges to £12 so we are in line with our competitors.
I’ve reviewed your account and, as a matter of goodwill, I’d like to reduce the fees we’ve added to your account to £12. So I can do these refunds totalling £128, please sign and return the settlement form I’ve included. Once I get it back I’ll add these refunds to your account.
To avoid more fees, you need to make sure we receive your monthly payments on time. On your statement, you’ll find your payment due date and a date we recommend you make your payments by. Also, you need to make sure your balance doesn’t go over your credit limit. (Does he think I'm a naughty child who doesn't know the system?)
I hope I’ve explained things clearly and you’re happy with the steps I’ve taken. However, if you have any further questions, please write back to me within four weeks. My address is in the leaflet I’ve included, which also explains our complaints procedure. If I don’t hear from you, I’ll consider that you’re happy with my response and that your complaint is closed.
Yours sincerely
Robert Udy
Executive Office Manager
It is, I suppose quite a friendly and polite letter. I will, nevertheless be refusing this offer. I am only asking for £182 after all!!!!
__________________  nn FAQs: click here: READ THESE Any views or opinions expressed are in good faith, to the best of my ability. I don't like to admit it, but I have been known to be wrong. Check other threads and if in doubt, seek professional advice. Abbey: SETTLED IN FULL BoS M/card SETTLED 27/09 Aqua CC (Halifax) SETTLED 28/06 GMAC Request for refund 14/6; Prelim 31/7; LBA 11/9
First National Mortgage Data Protection Act sent 14/6 Statements 26/7 Cap 1 - SETTLED IN FULL Abbey x 2: 50% offer refused AQ filed
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