LBA dispatched on the 8th and was v. promptly delivered to Cap One on the 9th Nov., and a desultory - oops, I meant 'goodwill' - offer of £136 received this morning.
As with other threads I've read, they've offered the difference between the original charges of £20 and the £12 default fees 'the OFT believes are likely to be fair'. Bless.
So, will be sending the 'thanks but I'll still be going after the rest' letter off this afternoon (not that I expect anything back before in the meantime, but must think positive!), and then it looks rather like I'll be off chez MCOL again...
Lucy.