MissM VS Cap 1

[missm]

sent prelim on Wed for 60 quid. checked balance today and surprise surprise, anothe 20 quid overlimit fee...

well at least if i sent the lba then i can include it then! small amount but every little helps!

[Bean]

Good luck with your claim MissM!

[missm]

oooooo have a message from my other half that Crap one called last night concerning a letter i sent them! will call on lunch break and let you all know! Message is from a laura garret, anyone know anyting or spoken to her before...
since my prelim they have also added on another 20 pounds of charge. I think I will just call back as a "goodwill gesture" stating all correspondence in writing please!

[missm]

yippeeee!

Just got a call from the lovely laura garrett at Exec. Offices for Capital 1

Her:I understand you are unhappy with your bank charges?
Me: Yes of course, they are unlawful according to the OFT
Her: Well I have gone through all of your statements since your account opened and can find £80 in charges. What I would like to do is refund them today by credit to your account.
Me: Oh that's great thank you.
Her: Let me just double check I havent already credited them when I left a message for you on Friday... no I didn't but have done so now.. You will see them on your next statement which is due to go out later this week. Is this ok for you?
Me: Yes that is fine thank you

WOOOOO HOO. I know its not a lot but its my first one!! Yay!!

PS her number is 0115 843 2455 if anyone wants to give it a try.

She was very nice and didnt argue at all. I figure since I still have an account with them they always know they can make money off me somehow.. and they must have a limit they can refund right away!! Oh well,, hopes RBOS decides to cough it up sooner rather than later.. that one is 855 quid!!

[Bean]

Well done MissM, one down, more to go.

[bathgatebuyer]

Good to hear that you're getting these things resolved.

Hoopefully they'll be as good when I start on them!