Tom vs Capital One

thourb · 5th August 2006, 22:56

New thread for me as I'm trying to get any charges back from Capital One...

I spoke to a person from their customer services team this evening on the telephone to try and get all statements sent to me since account was opened. He put me on hold for 5 minutes and came back telling me that I will receive them in 7-10 days.

Is that excellent customer service or just a fob-off?? He also told me that there would be no charge for sending all statements out to me. Ill believe it when I see it, I suppose.

Has anyone else experienced this from Cap One?

callumsgran · 5th August 2006, 23:29

i didnt need statements but they settled after lba, good luck

thourb · 16th August 2006, 12:15

Well - I must say that i'm pleasantly surprised.

Statements arrived this morning. I didn't have to write to them or chase them even once. Happy days.

£180 worth of charges to claim back. Will be writing out prelim letter today. May even speak to their nice customer service desk to see if they will be nice enough to refund me 'hassle-free'. Doubt that, but may be worth a go.

thourb · 11th September 2006, 13:09

Just a quick update. Nothing heard from Capital One yet. Sent Prelim on 1/9/06. Few more days and i'll be sending them LBA if I haven't heard. I hope that they are reasonably quick at refunding people's money!

livelylad · 11th September 2006, 13:13

good luck, they gave me th difference between £20 and the new £12 charge eg £8 per charge. i accepted this as a part settlement i have now issued writ through MCOL. hope you get yours without going through MCOL but i fear this is there new tactic

thourb · 11th September 2006, 13:17

Quote:

Originally Posted by livelylad

good luck, they gave me th difference between £20 and the new £12 charge eg £8 per charge. i accepted this as a part settlement i have now issued writ through MCOL. hope you get yours without going through MCOL but i fear this is there new tactic

Barclaycard did the same to me... It seems to be a pattern with the credit card companies. I am a few days away from filing with MCOL against them. Was hoping to avoid doing that with cap one, but im prepared to do so if necessary.

Good luck with your claim!

thourb · 13th September 2006, 14:37

Received partial refund of £72 this morning (Difference between £20 and £12).. Will be writing to them again, asking for the rest.

livelylad · 13th September 2006, 14:39

Quote:

Originally Posted by thourb

Received partial refund of £72 this morning (Difference between £20 and £12).. Will be writing to them again, asking for the rest.

good.

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit--	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki