Financial Ombudsman - a recommendation

[Battleaxe]

If you saw the programme lon BBC 2 last night, the FO stated they about 1000 complaints in the office at the moment he is recommeding to the banks that they pay back the charges to the customers instead of dragging things out. maybe the FO is realising that they only have the tip of the iceberg hitting them and will finally come out with a definitive recommendation.

[thomasg]

and anther David

[barney911]

Another one sent

[metalrat]

And another

[bill-k]

...excellent - keep 'em coming, guys !!!

[eerose5]

I have complained plus contacted the Law Society but they will not act against Cobbetts (NatWest) because they are not my solicitors. Will only accept complaints against a solicitor acting under my instruction. Why am I not surprised? What other job makes and enforces their own rules? How many jobs are there where you cannot be sacked for being crap or useless and not have to retire? Answer - solicitors and judges!

[un1boy]

Originally Posted by eerose5

I have complained plus contacted the Law Society but they will not act against Cobbetts (NatWest) because they are not my solicitors. Will only accept complaints against a solicitor acting under my instruction. Why am I not surprised? What other job makes and enforces their own rules? How many jobs are there where you cannot be sacked for being crap or useless and not have to retire? Answer - solicitors and judges!

I complained to the Law Society about DG (HSBC) and you can complain if they aren't your solicitors. What they bascally said to me though is that they wouldn't uphold anything I said because they only had to work on their client's instructions, not look after our right's (even though we no nothing about the law!). Ho Hum....

[angry cat]

Re: Walter Merricks FOS - BBC TV programme Bank Robbery

I was absolutely disgusted with the Mr. Goody Two Shoes attitude of Ombudsman Walter Merricks about penalty charges.

Have you changed your view FOS?

Because, I have a letter from one of the FOS adjudicators, whch clearly states:-

"We would not say that MBNA cannot apply charges, such as the late payment fee, which is in accordance with its published tariff".

It would appear that the FOS has altered its view re the above conclusion.
Why?
and when you changed your mind, why havn't you contacted ALL the complainants that you have previously rejected? after all you have all the names & addresses on file.

The FOS are the pet poodles of the Banks - a disgrace.

My Complaint to the FOS has been sent via email
AC

[bartymuv]

just emailed my thoughts!

[Kevin Allen]

Originally Posted by un1boy

I complained to the Law Society about DG (HSBC) and you can complain if they aren't your solicitors. What they bascally said to me though is that they wouldn't uphold anything I said because they only had to work on their client's instructions, not look after our right's (even though we no nothing about the law!). Ho Hum....

I recently had cause to make a complaint to The Law Society about a firm of solicitors called Hodsons.

A third party company had informed me that Hodsons had written to me in December 2002 and after over three years of trying to obtain a copy of the solicitors letter I wrote directly to Hodsons.

No reply was received so I wrote again.

All I wanted was confirmation that they had sent a letter. A copy would be appreciated but mere confirmation would do. Over the telephone if they liked.

Straightforward enough you would think but not for Hodsons.

I contacted the Law Society who passed the matter to a firm called Gordons who spent two months dealing with the matter and getting Hodsons to supply them with information.

Eventually I was told that it was not a breach of Hodsons' professional duty not to reply to me as I was not their client.

I asked Gordons if that meant it was professionally acceptable for solicitors to ignore reasonable requests for information but they skirted around that and refused to confirm whether that was the case or not.

I never did get a copy of Hodsons letter but I take some satisfaction in the knowledge that them having to give a number of detailed responses to Gordons, acting for the Law Society, cost them FAR more than a telephone call or photocopy of a letter to me would have done.

What I did find out however, was that so called "solicitors letters" are not always from solicitors. Apparently, the third party in this case had a stack of Hodsons headed paper and merely entered the relevant details before issuing the letters themselves.

I was quite surprised by this but it seems to be an accepted practise.

[The old chap]

This dear gentleman has been dealing with my wifes bank for the last three months.
yes they have 'kept her informed' but the progress is very slow but we hope slow is susess.
the old chap

[bill-k]

Originally Posted by The old chap

This dear gentleman has been dealing with my wifes bank for the last three months.
yes they have 'kept her informed' but the progress is very slow but we hope slow is susess.
the old chap

A warm welcome to you, good sir. It is encouraging to see that there are still some gentlemen among us, even though that does not seem to be the case within the banking industry. They will endeavour to "Keep you informed" for as long as they can string this out. Unfortunately, slow is the nearest they will come to success, but I would advocate drawing up a timetable of your own, and dictating their timetable from that !!

[bottomburp]

deleted

[The old chap]

Thanks for the advice. Personally I have just started my own action against Mr Lloyd for £2600. Had My first answer from the bank thanking me for my lettter but 'nothing for you'. I hvae written the reply 2nd letter as suggest and will post it first week in Jan. Am a bit bothered about the court and its fee although I shall to get some deduction being adear old pensioner. Thanks again bill-k

[bill-k]

Originally Posted by The old chap

Thanks for the advice. Personally I have just started my own action against Mr Lloyd for £2600. Had My first answer from the bank thanking me for my lettter but 'nothing for you'. I hvae written the reply 2nd letter as suggest and will post it first week in Jan. Am a bit bothered about the court and its fee although I shall to get some deduction being adear old pensioner. Thanks again bill-k

You're indeed welcome, old chap !!

Have you started a thread for this in the Lloyd's section ?

Also, have you clearly worked out your claim, and the interest on a spreadsheet ? Make sure you're completely satisfied with your figures before sending the LBA.

HTH

Bill.

[aroyles]

the financial onbudsman, the oft and many other government departments are suposed to be here to protect us the public, but it seems the banks have all the power in the uk, if i were to go and rob a bank i would go to prison, when a bank robs us it,s brushed under the carpet (probably a carpet bought with bank charges illegaly taken from us).
My recomendation is maybe these government departments that don't usually do much to help be shut down, then the money saved could be given to banks to refund bank charges illegaly taken from us.

[bill-k]

Hello & welcome, aroyles. I agree, it does seem a criminal waste of r