Write to the OFT

BankFodder · 10th August 2006, 22:16

You are here because you have paid excessive bank charges.

You should at least take the time to write one letter of complaint to the OFT.

The OFT are required by law to investigate your complaint. You will find that they are reluctant to do so. Yet they are the one body which has the power to take action.

Write to the OFT and follow up with letters asking what they are doing about your complaint.

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
LONDON
EC4Y 8JX

nicsussex · 10th August 2006, 23:30

You are (of course!) right. Everyone of us should be writing to the OFT not only with our opinions on the banks penalty regimes but also about the procrastination and abuse of the legal process that the banks are causing. You are also right that they (the OFT) will also not be keen to do anything about it.

However, there are how many thousand mebers here? (sorry I should know). And if each and everyone were to write then the weight of numbers would HAVE to produce some reaction. Probably not a case for a standard template letter though, just get your facts right, express your disgust (in a not too colourful manner) and demand action.

I'm off to draft something now - PLEASE ALL DO THE SAME. THIS CAN MAKE A DIFFERENCE.

callumsgran · 10th August 2006, 23:35

any chance someone could knock up a template for those not so experienced or wordwise? some might be put off because they wouldn't know what to say or quote? any ideas?

10th August 2006, 23:39

ACT NOW!

(any good cillit? LMAO!)

Honestly I have written but they dont really care, however the more users who do (and imagine if 55000 members did) then they would HAVE to act...

Karnevil · 11th August 2006, 00:06

I'll be on to it tmw...... if you could knock up - not a template as that would be less effective - but a basic guide of points that should/could be raised - it would make it easier for folks to come up with coherent letters.

pollyjohnson · 11th August 2006, 08:42

I would write to the OFT if someone could draft a letter that I could tweek a little

Polly

thecornflake · 11th August 2006, 12:36

I'd like to repeat something I said in a previous thread on this subjetc, which is that you may do better complaining to the FSA as the OFT already said it is up to them to investigate charges are far as bank accounts are concerned.

However, it would still help writing to the OFT as at the least they would have to pass it to the FSA for investigation anyway.

Actually I'm just going to write to both of them.

JonCris · 12th August 2006, 01:50

Quote:

Originally Posted by BankFodder

You are here because you have paid excessive bank charges.

You should at least take the time to write one letter of complaint to the OFT.

The OFT are required by law to investigate your complaint. You will find that they are reluctant to do so. Yet they are the one body which has the power to take action.

Write to the OFT and follow up with letters asking what they are doing about your complaint.

Hi Bankfodder had a nice holiday.

May I also suggest that everyone who gets the usual "we consider our charges to be reasonable" etc. should copy the letter & send it with their letter of complaint. Hopefully once they get a few hundred/thousand of the banks get stuffed letters they will see the complete disregard & contempt the banks have for the OFT & its' musings. They might then be shamed into doing something meaningful

angry cat · 14th September 2006, 18:31

Hi Guys, I have just been speaking to a very helpful lady at my local Trading Standards in Ashford Kent. Basically, I had made a complaint about Morgan Stanley through the OFT consumer triage namely Consumer Direct, my complaint was passed very quickly to the Ashford Kent TS. After a lengthy telephone conversation re my complaint, I informed her about the BAG/CAG, the wonderful work that the group are doing to assist consumers; she was quite surprised to learn that there are 50,000 members!? and then gave the following advise.....if even only 10,000 of those members complained about Unfair practices, it would make a big statement to the OFT. So, come on Guys write your letters of complaint and/or, fill up those OFT Complaint Forms!!!! Keep the Faith and remember there is great strength in our numbers. Love AC

meagain · 15th September 2006, 18:36

I would write to the OFT if I had the faintest belief that they would do anything about it. I am, however, tempted to write to the SFO.

angeljen · 27th September 2006, 14:12

I have threatened my banks with this and will endeavour to do this in the near future. Shall I complain to the OFT about all banks, or just the banks I'm personally claiming against?

I'd like you all to take a look at what I found on OFT's website (dated 7 September 2006) regarding them turning their attention to bank charges:

Following success on credit card default charges - OFT turns attention to bank current accounts

27th September 2006, 21:00

second letter sent today BF

ian cognito · 27th September 2006, 21:09

I'll do it right now, OFT and FSA, lets hope it does some good, btw Consumer Direct seem really good at referring cases to Trading Standards - do TS follow through?

angeljen · 28th September 2006, 00:11

Do I complain about all banks or just MY banks?

Just to help, the FSA address:

Financial Services Authority
25 The North Colonnade
Canary Wharf
LONDON E14 5HS UK

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