Cahoot

EEK!!! · 3rd March 2006, 09:26

Q: How many times do you have to refer to the Data Protection Act and Litigation act before they agree to send you your statements.
A: Until your blue in the face cause they are still only going to send me my first 12 months worth for free anything after that they will charge me Â£5.00!!!

GRRRRRRRR

BankFodder · 3rd March 2006, 10:01

Tell them that the Data Protection Act clock is still running and get ready to make your complaint.

How much can you identify as owing to you on what you have so far?

EEK!!! · 3rd March 2006, 10:22

Unsure as I can't access my account from work so I'm off to borrow a friends internet over the weekend.
Whilst on the phone earlier they infomred me they have charged me a debit interest for being over my overdraft limit - can this be claimed?

BankFodder · 3rd March 2006, 10:24

If the interest is charge on unlawful penalties then yes it can be claimed.

EEK!!! · 3rd March 2006, 10:25

Thank you!!

Watch this space............

leehughes · 4th March 2006, 00:30

12 months free....
anything else for a fiver.

Have you paid them a fee for your Data Protection Act request?

Regards

EEK!!! · 6th March 2006, 14:31

Anyone for a chuckle? Feel free to help me give them some feedback;

Quote:

Dear Miss EEK!!!

Thank you for your recent call.

We have one goal at cahoot - for you to think cahoot is the best bank in the UK, with simple products and a consistent service standard that exceeds your expectations.

There's always room for improvement though, so that's why we're eager to hear what you have to say and we'll be asking you for your opinion regularly. Following your recent contact with us, we'd very much appreciate some feedback about the service you received.
Please click here to answer a few short questions.

Kind regards,
The cahoot team

Cahoot
RPAND2_Call Centre Enquiry Service
questions marked with (*) are required to be completed
1
How would you rate the overall service you received?

Excellent

Good

Poor

Dreadful
2
Which statement best sums up the response you were given?

Very Good. It told me everything I needed to know.

OK. But it still left a few loose ends.

Not Good. It felt like you wanted me to sort it out for myself.

Totally Useless. You told me nothing that I needed to know.
3
How would you rate the attitude of the person you spoke to?

Cheerful.

OK. But not that interested.

Bored and indifferent.

Unfriendly.
4
How helpful was the person you spoke to?

Genuinely interested in helping me.

OK. But I still had to push for answers.

Didn't really seem that bothered.

Totally Unhelpful.
5
How knowledgeable was the person you spoke to?

Very knowledgeable.

OK. But had to put me on hold to check.

Didn't inspire confidence.

Totally clueless.
6
How would you rate the service you received compared to that of other banks?

Much better.

Better.

About the same.

Worse.

Much worse.
7
Any other comments? (Note: Please use the normal channels of communication for account specific questions)

Leonie · 7th March 2006, 14:23

Hi,

I contacted Cahoot recently and quoted the court case details where statements were ruled as part of Data Protection Act personal information. I received an email offering to send me them all for £10 - so my advice is to quote statute at them!

crazybob · 8th March 2006, 15:06

I've just started looking into this, I've contacted Cahoot a couple of times over the phone and regardless of quoting Data Protection Act and the right to access personal information until I was blue in the face they literally point blank refused to send me copies of the statements unless I paid the £5 per statement.
Eventually I had a very helpful young lady call me back who told me I needed to ask (via the online contact system) for a ‘Subject Access Request’ which she explained complies with Data Protection Act and rather than being a proper printed off statement is a slightly rougher copy of what they’d see on screen when looking at your account transactions, but still, obviously, contains all the account transactions. I’ve requested this and reminded them that I expect them to reply within at least 40 days, so I’m just waiting to see what comes back.

crazybob · 10th March 2006, 21:10

Well I got a response today by email they're sending me out a subject access request form in the post that I've got to fill out and send back with the £10 payment.

BankFodder · 10th March 2006, 21:22

No form is needed. Only a letter and the money.

Dan84 · 12th March 2006, 18:28

cahoot's backwards way of doing things, they make you sign and return a subject access request form. No idea why though!

Probably just a time wasting thing in the hope that the customer can't be bothered to complete it!

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