Cahoot Drops Clanger

[katpool]

Guys,

I'm pursuing Cahoot c/a for £785.00 and my old c/c- sent Subject Access Request 20/2/7 for that and my c/c. They sent me (eventually) my c/a statements and someone else's who lives in Scotland, but no c/c statments.

Requested £785.00 c/a charges back on 23/3/7 and then advising poss court action letter 16/4/7. Each time I stated I had not had my c/c statements, have rang them 4 times over this, first time the advisor told me to put the other persons statements in the bin! Fed up, I emailed them today to chase up c/c statements and they sent me this back:

"I can confirm that the original transaction list was sent to you on the 21st of March.As you make a second request for the transaction list to be sent to you this has to be printed out again.We have a 40 day time period in which to send the transaction list request which for you which commenced from the 23rd of March.I will chase this up with the relevant department but please be aware we have been inundated with these requests and they are very time consuming so may take a while to get to you.Kind Regards,Clare Martin"

I have now sent a snotty reply email saying I'm not interested in excuses, give me my statements. What do I do now they haven't sent me them?

[ness26]

I had the same thing where they didnt send me the credit card statements - I sent them an online request and was told that I would receive them within 7 days....

didn't receive them so wrote to the commissioner to give them a kick!

still waiting though...

[elliero]

Erm, doesn't sending you someone else's statements have any serious implications for them in terms of data protection?

Sorry, but I don't know any points of law about it, but I wouldn't be very happy if somebody else received a load of my statements due to their error, and my gut reaction is that they could be penalised somehow for it.

Can anyone can confirm whether this is something to pressure them with at all? It seems to be quite a bad slip up - especially in the days of escalating identity theft.

[rosmoz]

I would have to agree! In light of the fact that I can't get account details for my gas services because the account is in my husband's name, I would definitely think that CAHOOT has dropped a major clanger in this instance! It is all about the Data Protection Act, and I would say that it is certain that they have contravened this! I would report them!

[patsymo]

I have stated a claim for £3.000 the have been stalling me since 24th March 07

[Stoupa]

In light of the fact that you received someone else's statements from them, they may well have sent yours to someone else!
Just a thought

[animal68]

definate breach of Data Protection Act worth invetigating