Hello
I sent through a letter to Cahoot on Friday 7th July claiming back the £150 of charges levied on my account. Their charges have actually taken me over my OD limit by £1/£2 and they have charged a further £30 for this!
I received the following email on Monday :
Dear Mr Radloff,
Thank you for contacting cahoot.
I am sorry that you felt you had to contact us concerning the level of service that you have received from cahoot. Please accept this e-mail as acknowledgement that your issues have now been brought to the attention of cahoot's Service Relationship Managers.
At cahoot, we aim to satisfy our customers at all times. We have a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about our service. At each stage of the complaints procedure, the details of your case will be reviewed and fully investigated. You will be kept informed of what is happening and we will do everything we can to help you. For a full description of our complaints procedure, please log into your personal homepage on the cahoot website via
www.cahoot.com. Please scroll down to the bottom of the home page and click into our 'Important Information' section. Details of our complaints procedure can be found under the heading "Complaints Policy". This is the seventh legal notice and can be found immediately after the section which relates to "Third party websites and products".
It is our policy to acknowledge all complaints within 24 hours (or the next available working day) and wherever possible to resolve. In the event that detailed investigation is necessary, we will endeavour to give you a full reply within 5 working days. In the circumstances where this is not possible, we will keep you informed of progress regularly.
Yours sincerely,
Service Relationship Team
So now will wait and see what they come back with - I intend to persue this to the end to get my money back!!
IDR vs Cahoot 
