Virgin Media Stating I am in Contract

Ricklee · 20th January 2009, 19:35

HI all
Can anyone advise please I am being harrassed by Virgin.

I saw that Sky were offering a good deal on services and phoned up Virgin to discuss. I eventually got through to a lady who offered me a very good deal to stay with Virgin. I accepted on the explicit condition that I would not be forced into a new 12 month contract. She agreed and I agreed the Sky Max Service. I confirmed my no new contract condition many times and then agred to upgrade my services.

Months later I was getting very upset with the way they were treating me and phoned up to ask about cancelling my service and was informed that it was their view that I was in contract untill May 2009, I exlained that my contract expired in 2008 March, they said they would look into it.

They didnt get back to me so I wrote explaining that it was unacceptable for them to enforce a contract that I did not make.

Their response was that they had sent me a contract confirmation (I never received this and do not believe it was sent) and since the right to cancel for that I never received was not returned to them I have "automatically entereed into a 12 month contract". To add insult they go on to say. "As a valued customer if you wish to downgrade your current oackage, I'm more than happy to arrange this for you. HOwever, this means you will then enter into a new 12 month contract."

How can not sending something you have never received constitute a contract especially when I explicitly said no contract as condition of change of services.

How do I defend myself against this.

Thanks for any help anyone can offer.
Rick

xuntitledx · 12th February 2009, 11:06

Have you had any response on this yet?

Ricklee · 12th February 2009, 18:25

HI, thanks for getting back to me, no I have not taken it any further yet, I wanted to get an informed view on my position which I do not have yet.
If you have any ideas let me know.
Thanks

davethorp · 12th February 2009, 18:40

A subject access request may get you a transcript or recording of the phone call autolinker.com autolinking image

if it exists. Hopefully you can then prove that you didn't agree to a contract extension

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