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Originally Posted by Nattikins We started this in August last year but have never been able to watch it as the screen freezes and the signal is terrible - I have told them from the start that there is a problem and I have tried to cancel. I perservered for a couple of months because they said it was my Sky box - after having sky attend for a different reason the man said it wasn't. I then phoned and e-mailed them telling them to cancel the account which was in my name but paid for by my daughter's card. They continued to charge. Eventually my daughter managed to stop payments from her credit card. They then contacted us requesting payment and, after a very long conversation with them they apologised, I told them I wanted all my money back as I had never received the service and they had my e-mails and my phone calls. They said e-mail in to cancel and write to a different office. I e-mailed and cancelled my daughter wrote to them. They then phoned again chasing money - but would not speak to my husband because of Data Protection. We have now received response to letter from my daughter (addressed to my husband!) quoting "We will not be liable under this contract for; (a) any fault in a Digibox or other receiving equipment you use. They also said cancellation should be in writing not e-mail, contrary to what I was told on the phone, and that they have now cancelled my account - but won't give anything back. They have had over a years' worth of money for a service which has been unwatchable - what Laws can I quote to them? Unfair Contract? Provision of Services?
"Data Protection". I am really angry now |
I don't know about all the legal technicalities for certain, but I'm pretty sure that if you have parted with money for the 'service' provided, then you are going to really struggle getting it back. Had you cancelled the payments as soon as possible, then it would have been a different matter.
Companies don't like handing cash back, especially when there has been some kind of agreement in place.
As other people have mentioned in this thread, it sounds like it could well have been a dish allignment problem, and had you argued the point with the company earlier, it should have been remedied.
One to remember perhaps.
Cheers
Jim