Consumer Action Group envelope labels
You are part of a community of over 195,000 people. Let your bank know that you won't give in. Display one of our labels on your envelopes. Full description here
Sheet of 20 self-adhesive envelope labels £3.50 inc p&p
|
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
| | | | CAG Announcements | |
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ.
You will have to register before you can post.
To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old? This may be unfair
See our new Unfair Trading Guide Bought an extended warranty? Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide Have you been defaulted?
Would you like to clean up your credit file? Check it out Hold the Front Page!! News updates The Consumer Forums front page Have you been defaulted?
Would you like to clean up your credit file? Check it out | | | | | | Welcome to The Consumer Action Group and The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  |
4th November 2008, 12:46
|
#2 (permalink)
| | Classic Account Customer
I am in: Deep Water <*)(((<
Posts: 279
| Re: Setanta Sports Hi, and welcome to the CAG.
Maybe the technician that called for a different reason told you that the box was ok so he didn't have to do any more work. Ask anyone else close by that have Sky if they have had the same problem. It does seem that the problem is your end and not theirs. Virgin give you free call outs and your equipment is insured. Not with Sky though. If you have a problem, you have to pay for it.
Speak to them and arrange a call out, but explain that you will only pay if a fault is found.
A moderator will move this tread to the right place where you will receive more help. |
| |
4th November 2008, 17:30
|
#3 (permalink)
| | Site Team
I am in: St.Helens Merseyside
Posts: 12,224
| Re: Setanta Sports moved here |
| |
4th November 2008, 18:58
|
#4 (permalink)
| | Platinum Account Customer
I am in: Fife
Posts: 1,308
| Re: Setanta Sports In my opinion, setanta has the worse customer services by far. Can i just check is it the SPL games you try to view on Setanta?
I know the pictures we get are pants and through a few games there has been black screen which generally come back after a few minutes. If it is the SPL games then it deos seem a problem with your equipment as the generally are ok but not great but don't have a freezing problem, check and see if you have the same problem on channels 146, 436, 438, 762 and 913. If you do then you have a trasnponder problem and may need your dish realigned,
Ida x |
| |
25th December 2008, 21:33
|
#6 (permalink)
| | Basic Account Customer | Re: Setanta Sports Quote:
Originally Posted by Nattikins We started this in August last year but have never been able to watch it as the screen freezes and the signal is terrible - I have told them from the start that there is a problem and I have tried to cancel. I perservered for a couple of months because they said it was my Sky box - after having sky attend for a different reason the man said it wasn't. I then phoned and e-mailed them telling them to cancel the account which was in my name but paid for by my daughter's card. They continued to charge. Eventually my daughter managed to stop payments from her credit card. They then contacted us requesting payment and, after a very long conversation with them they apologised, I told them I wanted all my money back as I had never received the service and they had my e-mails and my phone calls. They said e-mail in to cancel and write to a different office. I e-mailed and cancelled my daughter wrote to them. They then phoned again chasing money - but would not speak to my husband because of Data Protection. We have now received response to letter from my daughter (addressed to my husband!) quoting "We will not be liable under this contract for; (a) any fault in a Digibox or other receiving equipment you use. They also said cancellation should be in writing not e-mail, contrary to what I was told on the phone, and that they have now cancelled my account - but won't give anything back. They have had over a years' worth of money for a service which has been unwatchable - what Laws can I quote to them? Unfair Contract? Provision of Services?
"Data Protection". I am really angry now |
I don't know about all the legal technicalities for certain, but I'm pretty sure that if you have parted with money for the 'service' provided, then you are going to really struggle getting it back. Had you cancelled the payments as soon as possible, then it would have been a different matter.
Companies don't like handing cash back, especially when there has been some kind of agreement in place.
As other people have mentioned in this thread, it sounds like it could well have been a dish allignment problem, and had you argued the point with the company earlier, it should have been remedied.
One to remember perhaps.
Cheers
Jim |
| |
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.
|