consumer forums consumerforums Total Bank Charges Returned : £17,500,569 to 10384 people.

Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Registration Problems | FAQ
The Consumer Forums  

CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and ensure this site will remain free to use!

Small Claims Kit-- Small Claims Court Guide
**New Edition**
Consumer Action Group envelope labels Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

Patricia Pearl - Small Claims Procedure - A Practical Guide
An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.
£17.10 + £1 (P&P)

Lawpack - Small Claims Kit
Contains everything you need to sue your bank (or anyone else) including sample forms, instruction manual, templates, and an entire set of court forms in PDF format on CD Rom.
£10.99 + £1 (P&P)

Last Will and Testament Kit
Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.
£12.99 + £1 (P&P)

Fight a Motoring Ticket Kit
All the templates and documents that you need to challenge your speeding ticket, parking fine - with advice from one of the UK’s leading motor offence solicitors
£9.99 + £1 (P&P)


Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Broadband and other Internet issues

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
eBay buyer?
Buy more cheaply
Win more often
ConsumerSniper.com
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Ebay buyer?
ConsumerSniper
Free unlimited bids and eBay tools
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
 

Reply
 
LinkBack Thread Tools
Old 2nd November 2008, 12:40   #1 (permalink)
Basic Account Customer
 
Is your bank avoiding its debts
Data disclosure poll

Cagger since : Oct 2008
Posts: 100
beavis123 Novitiate
Default O2 £50 termination fee

My current contract with O2 ends in January but i have just ordered Sky tv with phone and broadband included so i phoned O2 and asked for a MAC. I was told that i would need to send the router back and that there would be a £50 cancellation charge. I said that as there was only 3 months left to run on the contract i would just pay 3 x my normal payment which is £22.50 but they were having none of it. They are insisting that i must pay the cancellation fee. Is this right? seems really unfair to me. Any help appreciated....
beavis123 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 2nd November 2008, 18:17   #2 (permalink)
Platinum Account Customer
 
robin9342's Avatar
 
Your bank owes you an awful lot more money than you realise See here

Cagger since : Nov 2007
I am in: E.Sussex
Posts: 807
robin9342 Informativerobin9342 Informativerobin9342 Informative
Default Re: O2 £50 termination fee

What does your o2 contract say? Its normal for ISPs to charge an early cancellation fee and to expect the remaining months rental.
robin9342 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 2nd November 2008, 19:24   #3 (permalink)
Basic Account Customer
 
Our auction sniper is now live. Try it for free

Cagger since : Oct 2008
Posts: 100
beavis123 Novitiate
Default Re: O2 £50 termination fee

It just says that there will be a cancellation fee of £50. I won't be expected to pay the remaining months rental.

I have since been on the phone to them and after an hour of trying to put my point across was finally put through to a senior manager to who i explained that i was willing to pay the remaining months rental and on that basis, didn't see why the cancellation fee would be necessary. Predictably he told me that he understood my argument but there was nothing that could be done to override the system in this eventuality. I will ring Oftel tomorrow to see what they say about it and if necessary i will complain about the fee directly to O2 by way of the Telecommunications Ombudsman Scheme.

Will report back with any progress...
beavis123 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 3rd November 2008, 16:22   #4 (permalink)
Basic Account Customer
 
Free trial on our eBay auction sniper

Cagger since : Jun 2006
Posts: 45
daz1981 Novitiate
Default Re: O2 £50 termination fee

Based on the info you've provided could you not just cancel the service and pay the £50 charge, then you wouldn't have to pay the 3 months contract and it'll cost you less? (3 x £22.50 is more than the £50 they are trying to charge you)
daz1981 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 3rd November 2008, 17:18   #5 (permalink)
Basic Account Customer
 
Your bank owes you an awful lot more money than you realise See here

Cagger since : Oct 2008
Posts: 100
beavis123 Novitiate
Default Re: O2 £50 termination fee

My monthly cost is only £10 so would be £20 less than the £50 they are requesting.
I have since found out that Ofcom published a review of additional charges including non-direct debit charges and early termination charges on 28 February 2008. In the review they have stated that
Early termination charges should never be more than the remaining payments under the contract. A summary of the report can be found here: http://www.ofcom.org.uk/consult/condocs/addcharges/pes/


Will be writing to O2 to see what they have to say about that...
beavis123 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply


Thread Tools


Similar Threads
Thread Thread Starter The Consumer Forums Replies Last Post
nat west credit card late payment fee, over limit fee. fluffy bear Welcome to the Consumer Forums 1 2nd July 2007 13:08
Default Notice Fee & Court Fee Advice Needed WannaClaimTheLot Royal Bank of Scotland 4 23rd June 2007 12:49
BT introducing broadband termination fee fbnts Telecoms - mobile or fixed 5 9th April 2007 11:50
Early Termination Fee Help Skell18 Other Institutions 0 10th October 2006 20:31
Early termination fee... lucy321123 Vehicle retailers and manufacturers 2 14th September 2006 10:44






Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE