Hi,
I joined Tiscali in august this year, and have been experianceing very low speeds.
I was with BT previosly but due to ill health could not afford there rates. So I shoped arround and found Tiscali.
After a number of
phone calls I got no where. So I emailed Mary Turner @ head office. And the matter was explained to me like this;
I'm sorry mr phillips your conection cant egt 8Mbps it must be your line. I live in a very remote villegat with its owm exchange, which is less than 500 yd from the house. Furthermore, according to BT the exchange only serves 140 properties. I'll speek to our engineers.
The next call;
Hellow mr phillips. after speaking to one of our engineers he says that you will never get 8Mbps. Infact you will never get more that 2.5Mbps. this is due to the kind of connection you have with us . We have you on an ipstream and not a data streem(or the other way around). I think that puts you in breach of contract then. how so he said. well i said. If you are selling me a conection up to 8Mbs, knowing it can't get over 2.5Mpbs then its a matter for trading standards the item must beable to do what it says and you have just told me it cant and never will. yes he said. So I asked for a MAc code with no penalty for early termination . Ok he said phone this number.
Well I was ill again and cound not phone till today when they denied it all.
So i've re emailed Mrs Turner outlining all of this. Thretening trading standards and CISAS.
But who knows no one cares about the little guy any more. Just so long as i get waht i want screw the rest.
John
Tiscali trading standards 
