aol billing problem.

[dynamicbaddog]

In January I decided to cancel my aol account, I phoned them up asking for a mac code, but I got told by the agent that if I stayed with them and agreed to an 18 month contract that I would only be charged £9.99 for the next 18 months. As I thought that was quite a good deal I ageed. For the last 8 months I have indeed been charged the £9.99, but this month I see it's gone up to £14.99. I phoned them up and they said the £9.99 was only for the first 6 months and they denied all knowledge of me being offered the lower rate for the rest of my contract. I tried to argue but the conversation just went round in circles.
As well as this the service has recently become unreliable, I get booted off line quite a few time per week and when I ring up the technical help they just say it's an outage problem and tell me to wait until it gets resolved. As I'm getting nowhere with their call centre can someone here suggest some other course of action. My exsisting contract ends in July but I would like to leave them now because I'm being charged more I was led to believe - do I stand a chance or am I stuck with it until July?

[Gazza112]

I've been having trouble with AOL as well, they should of written to you stating that the payments woud be going up.
They never informed me and i got stung for £135 worth of bank charges.

Gaz

	Bank Charges You should have started your claim for your bank charges by now. Don't wait. You should send your bank a Subject Acess Request asking for all personal data they hold on you - not just statements. You should calculate all of your bank charges and related interest as far back as 1995. You should send your bank a demand for a refund giving them 7 days. You should commence your legal action adding 8% statutory interest. If you wait for the outcome of the test case, you may not be able to claim like this. you may not be able to claim interest. You may only be offered the difference between the charge and the OFT "fair charge". The repayment scheme will try to limit you to refinds from 2001 only. A repayment scheme will not deal with any bank charges related defaults on the credit register whereas in a court action you can ask for these to be removed and to be compensated for the damage caused to you and your family by them. You should also write to the bank and to the CRA and put all charges related credit entries in disupte and warn them that you will want them removed from the Register when the test case is over. Warn them also that you are likely to be seeking compensation for these wrongful data entries. Full and final settlement Have you previously accepted a partial repayment of your bank charges in full settlement? You will still be able to claim the rest of your money back after the Test case is decided. Get all your information back to 1995 and put in your claim now.