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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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17th October 2008, 14:26
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#1 (permalink)
| | Basic Account Customer | SupaNet "speed limiter" on usage allowance Hi all,
I signed-up with SupaNet for an 8Mb connection in June with the understanding that as it said "Unlimited" bandwidth, that their would be no capping.
Today I received an email from them (see below) Code: Notification
Broadband usage allowance warning
Dear customer,
We are pleased to see that you are getting the most out of your Supanet
broadband connection however we need to draw your attention to the fact that you
have used 33 GBs in the last 30 days. We would like to remind you that Supanet's
Fair Usage Policy states that once your usage exceeds 30 GB within 30 days a
'speed limiter' will be introduced onto your connection.
You can monitor your usage by checking the 'My Account' section of your Supanet
account. Go to https://signup.supanet.com/myaccount and login using your Supanet
username and password.
Kind regards,
The Supanet Broadband Team Now I calculate that the 10 hours I will be capped is 41.67% rounded to 2 decimal places, and would like to know if I stand any chance on demanding that for that capped period I should get a 41.67% reduction in cost?
Or if I were to cancel my account early on these grounds, that it would stand-up in court as to why I think they breached their contract.
Has anyone else tried this?
ratlover |
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17th October 2008, 17:54
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#2 (permalink)
| | Platinum Account Customer
I am in: E.Sussex
Posts: 805
| Re: SupaNet "speed limiter" on usage allowance All ISPs that I know of have a fair use policy. I've looked at the Supanet website and theirs is clearly stated. So no, I don't think you would get a 41.67% reduction. (Your calculation is wrong in any case because you are still getting a service during the 41.67% of the time, albeit at a reduced speed)
They haven't broken the contract, so I doubt it would stand up in court. |
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18th October 2008, 01:36
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#3 (permalink)
| | Basic Account Customer | Re: SupaNet "speed limiter" on usage allowance Quote:
Originally Posted by robin9342 All ISPs that I know of have a fair use policy. I've looked at the Supanet website and theirs is clearly stated. So no, I don't think you would get a 41.67% reduction. (Your calculation is wrong in any case because you are still getting a service during the 41.67% of the time, albeit at a reduced speed)
They haven't broken the contract, so I doubt it would stand up in court. | Yes but 41.67% of the time I am not getting a FULL service.
The "speed limiter" is activated between 4pm and 2am (10 hours)
Therefore 24 hours/100=0.24
10 hours/0.24= 41.67%
It's bad enough that the ISP's get away with advertising unreachable speeds.
Anyway I don't want to get into an argument with anyone, so I think I shall just put it to SupaNet and see what they have to say.
ratlover |
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28th October 2008, 21:02
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#4 (permalink)
| | Basic Account Customer
I am in: The south of Wales
Posts: 1
| Re: SupaNet "speed limiter" on usage allowance Hey There 
In response to the '10 hour speed limiter' does anyone have any idea how long the 'limiter' runs for? Is it for a 30 day period or for the remainder of the contract? Or variants there of?
Thanks for any help and advice recieved.
Damon Bok |
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28th October 2008, 21:08
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#5 (permalink)
| | Platinum Account Customer
I am in: continent
Posts: 801
| Re: SupaNet "speed limiter" on usage allowance Hiya,
It might be worth visiting the Channel 5 website for The Gadget Show.
Last night they were covering this exact issue and they have some template letters to send to your ISP complaining about "unlimited" usage when patently it's not.
I'm with virgin and my letter will be sent soon.
fox |
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26th December 2008, 12:25
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#7 (permalink)
| | Basic Account Customer | Re: SupaNet "speed limiter" on usage allowance I have been with Supanet for over a year, signed up for an unlimited deal, in August I used 37 GB, but just today after using 22GB this month got an e mail saying that if I go over 30 GB the speed limiter will be imposed.
This seems unfair. They have unilaterally changed the contract, surely we can do something about that.
What's to stop them imposing a new limit of say 10 GB or other unfair rules?
Just looked at this: FiveFWD - "Unlimited" broadband? by The Gadget Show's Suzi Perry
I dont think the speed limiter / download limit was part of the contract I signed up for, but how can I prove it? They have probably changed their terms and conditions on their website.
Last edited by radfordman; 26th December 2008 at 13:49.
Reason: More info added
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26th December 2008, 13:30
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#8 (permalink)
| | Platinum Account Customer
I am in: Cheshire
Posts: 853
| Re: SupaNet "speed limiter" on usage allowance I too dont understand HOW they can advertise UNLIMITED broadband and then add (subject to fair use policy) Surely the ASA should be involved with what is blatant misleading advertising |
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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