Demon overcharging

[Travesty]

Hi. This is from a little while back, a few years, but it popped into my head again the other day so I thought I'd put it to you nice folks here
Right... End of 04, dec, I moved into the house I'm living in at present. On moving from my old flat I phoned demon, in the glory days of them having a uk based call center, to let them know I needed my supply switching.
Anyway a week or so later I had moved and at first had to put up with a dial up service whilst waiting for my bb to be sorted. !0 days later and shazam! I was back on bb so phoned demon and got them to switch the dial up off.
More time goes by... Not being one of these folks who sifts through their bank statements checking every last detail one day I had to cancel a dd so popped down the bank to do so. While I was there I got them to write down a list of every dd that was going out only to be shocked when they infromed me that I had 2 dd's going out to thus plc.
Got home and phoned them straight away to ask what was going on. Basicaly they had been billing me for the dial up for a year after I had asked them to shut it down.
Frustrated by trying to get anywher on the phone I started emailing them. They just kept up the 'you have no evidence that you asked us to terminate the dial up connection'.
Do I have any rights in this situation?
Thanks in advance

[reallymadwoman]

bump

[legalpickle]

Originally Posted by Travesty

Hi. This is from a little while back, a few years, but it popped into my head again the other day so I thought I'd put it to you nice folks here
Right... End of 04, dec, I moved into the house I'm living in at present. On moving from my old flat I phoned demon, in the glory days of them having a uk based call center, to let them know I needed my supply switching.
Anyway a week or so later I had moved and at first had to put up with a dial up service whilst waiting for my bb to be sorted. !0 days later and shazam! I was back on bb so phoned demon and got them to switch the dial up off.
More time goes by... Not being one of these folks who sifts through their bank statements checking every last detail one day I had to cancel a dd so popped down the bank to do so. While I was there I got them to write down a list of every dd that was going out only to be shocked when they infromed me that I had 2 dd's going out to thus plc.
Got home and phoned them straight away to ask what was going on. Basicaly they had been billing me for the dial up for a year after I had asked them to shut it down.
Frustrated by trying to get anywher on the phone I started emailing them. They just kept up the 'you have no evidence that you asked us to terminate the dial up connection'.
Do I have any rights in this situation?
Thanks in advance

Why are you still with those idiots? I sued Thus PLC t/a Demon recently and got a nice cheque totalling £159.80 - including £30 court fee - within 3 weeks after threatening to sue them and writing back and forth for about a month!

My recommendation:
1. Make an Excel spreadsheet of all the dates and amounts that were taken out on the second direct debit - basically stolen.
2. Draft a letter to Thus PLC addressed to:

The Directors Office,
Thus PLC,
1-2 Berkeley Square,
99 Berkeley Street,
Glasgow,
G3 7HR

and post it here - minus any confidential details - and I will try and proof it for you.
3. Send it to that address by special delivery [not recorded].
4. 2 weeks later or when you receive the refusal, we prepare the court proceedings and you issue. You will have to lay out the court fee to issue the claim - and if they defend the hearing fee. Whilst the latter occurrence is unlikely, you must be prepared for it, in case they do defend.

What happened with me is they filed an Acknowledgment of Service stating their intent to defend - which happens with most big companies - because it buys them an additional 14 days so that you don't request judgment in case the cheque gets lost in the post. Don't be intimidated by this or any defences of theirs. They are scum in my experience!

Best of Luck and Please keep us posted.