Rubbish Talk Talk

Allwood · 11th August 2008, 12:15

Talk talk has no customers services, I have spent almost a week on my phone trying to get on to talk talk about my broadband not been connected this is suppose to be free when you take out their phone package and no joy as yet.... this is the second week with no internet from this people. I think when talk talk says broadband is free with their phone package they do not care if you have it or not as technically according to them people are not paying for it, as it is a free service.

Alphageek · 11th August 2008, 12:33

Although they call it "free", it is in fact part of the contracted benefits and is not really free.

If they're not providing it, they're breaking the terms of the contract.

locutus · 11th August 2008, 13:31

What hardware re you using to connect , and what is happening or not happening with that?

Every time I have a problem or complaint, I phone them up, ask to be put through to the disconnection team. They generally sort the problems out really fast and I've had a few £5s credited to my account to say sorry.

My view of talktalk is that they have a nice product, but not so good customer service team. To make up for this they have a great disconnection team (maybe they have had more practice in that call center!!)

legalpickle · 12th August 2008, 00:11

I would recommend leaving them NOW. They are the worst on the face of this planet, from experience - for everything!

389shell · 16th August 2008, 23:45

Legal Pickle, you make me lol, I would love to have a pint with you

legalpickle · 17th August 2008, 00:03

Quote:

Originally Posted by 389shell

Legal Pickle, you make me lol, I would love to have a pint with you

Thanks. Always nice to be complemented, but unfortunately this was EXTREMELY serious. I had hell from those bas***ds for over a year and a half!

locutus · 17th August 2008, 13:37

I've had a few problems with Talktalk, but it gets sorted... takes about an hour on the phone tho... maybe I've just been lucky and got thrugh to reasonable call center staff.

meanbean · 17th August 2008, 13:48

talktalk = nightmare
When I a problems with these getting hold of customer services and getting sense out of them when I did was a real struggle.
Needless to say I changed service provider last September - once they gave me the correct MAC code that is (took 3 attemps and endless waiting on the phone each time) - total shambles.

389shell · 17th August 2008, 14:09

Quote:

Originally Posted by legalpickle

Thanks. Always nice to be complemented, but unfortunately this was EXTREMELY serious. I had hell from those bas***ds for over a year and a half!

I know, I had my phone with them for a few months, then I saw the light!

legalpickle · 17th August 2008, 16:44

Quote:

Originally Posted by locutus

I've had a few problems with Talktalk, but it gets sorted... takes about an hour on the phone tho... maybe I've just been lucky and got thrugh to reasonable call center staff.

You're a rarity!

phat256 · 18th August 2008, 16:13

i am not surprised withg talk talk they promise heavne and earth but nothing materialise .. by the way i am stilll waiting for my connection after years and years of ...... as i could not get nowehere with them they tried to switch my phone line with them without my authorisation this is was last year until i complained and threaten them with legal ection

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