o2 problem please help

[phat256]

soory must have been rushing lol

when i first send them my request f or a refund and to reconsider their price change .. after much discussion with their call centre after i had requested my MAC code i receivd a confirmation e-mail stating this this was end of august


" Dear Mr xxxx

I am writing to you with regards to your letter dated 31st July 2008, regarding your official complaint.



I apologise for the time delay with regards to this issue but i can assure you that we have investigated your issue thoroughly, We hope this issue does not reflect on your overall experience with your O2 Broadband service in the future.



As i explained to you on the telephone we are going to refund your account with £36.41 which is the difference of £23.91 plus 1 month £12.50 back to your account, we require that you make a manual payment of by Debit/Credit card for the sum of £26.85 which will show on your future payment invoice.



This will bring your account up to date with a monthly payment remaining at the original price structure of £12.50 for the remainder of your contract. We also hope to have your new exchange updated so that you can resume your previous connection speeds that you had at your previous address.



Once again we apologise and that this was not resolved before you had to write to us. "

although the call centre guy was very helpfull and friendly, even though i was realy frustrated at them it promised that will happned in the next few days or so


However i di question why they wanted me to pay an extra 26.85 when i i already paid all money already for the full 22 pounds .. so i waited to see if i wil have the refund first before doing anything else.... well they haven't done it and to top it all they tried totake by DD the grand sum of 74 pounds or so for bills had already paid to them !


so haveing fed up by the run araound from them i decied to issue a letter before action in mid september ( i know a bit late but i am really busy at the mo) i still haven't receive an answer at all not even an apology for their mistake once more. in this LBA i put also my original letter of complaint , a copy of thier email and a copy of my billing account showing clearly that i am not in arrears whatsoever !


however i had received an email regarding my monthly bill saying i do not owed them anything this i month as i am in credit !?!?!!? but i did receive a phone call a week agos threatening me to cut my internet services for the araears to which i do not owe !

i am getting really frsutrated by them as they are confusing me more and more