Tiscali billing problems

[bonbannah]

I received a letter at the beginning of the week telling me I owed Tiscali about £30. I rang to query this as I pay by direct debit, they could not explain why the direct debit hadn't gone out in May. My direct debit for this last month should have gone out today so I now owe them just over £60.

I have been with them for a year so do not understand why the direct debit has suddenly stopped.

Where do I stand? Are they responsible for their mistake or do I have to pay them myself?

Really annoyed at having to pay 2 months at once!

[MrShed]

IMO:

- Like it or not, you still owe them the money, so you will need to pay at some point.
- It may not be Tiscalis fault that the DD did not go out, I would also check with your bank.

Think yourself lucky - I had a similar situation, but they didnt notify me for FIFTEEN months....and then claimed arrears!

[Karen22382]

I had this problem with Tiscali twice!! On the second time (why didn't i learn the first time?) I repeatedly rang them asking to be upgraded to broadband and they did nothing, so I called them again. They said they would do it and it should be sorted in a few days and again, nothing.

I emailed them three times on the second two explaining that I would cancel my account with them if they continued to ignore me (as they were not even acknowledging my emails!!) and again was completely ignored.

When I called to get my Mac code and cancel they asked why and when I reminded them that they had ignored me via email and phone requests they apologiosed and said they would sort it now for me! Errrr...you've said that before! So i swapped and have never been back. Lots of people have had problems with paying them but there is nothing you can do except move to a better company.