Sky Dsl???

[falcon185]

Hi,
I have a mate who apparently subscribes to Sky DSL due to him being so far away from the exchange he cannot receive BT broadband etc. What I'm trying to find out is if this company has a UK office with contact details + phone number as the only ones we have managed to find are in Germany ( due to being German Company ) and everytime he rings them they cut him off.
He is pulling his hair out ( not that he has much poor fella ) due to his Sky DSL not working and is paying DD for it. I have advised him to with hold further payments until lthey actually contact him.
Second question, is there any other way he can get broadband internet connection? or is this problem going to stay with him due to him being at the end of the BT line so to speak.

Thanks in advance

[gni03349]

Take a look at this.. it "might" be a useful starting point.

vzbv | Verbraucherzentrale Bundesverband - Die Stimme der Verbraucher

If it comes up in German, don't worry, you can click on an ENglish link. Along the left are what they cover.

It's the German Consumer Protection people by the way.

[falcon185]

Hi gni03349,
thanks for the info will pass it on to him. In the mean time I would still like to know if there is a UK office for them??

[gni03349]

How did he get the kit installed? It would have had to have been a contractor, so can you tell us who it was that installed it? Or do they just sell you the kit and leave you to get on with it?

This might make interesting reading...

SkyDSL - Pure Hell - ISPr Forum


Regards etc...

[falcon185]

I'm really not sure, Ithink he bought it and installed it, I will have to speak to him and find out exactly what happened but thanks for your assistance in this

[gni03349]

If he installed it himself, it could be just a simple case of aligning (or re-aligning) the lnb to the satellite (I think it's Eutelsat they use for their comms). If it was "professionally" installed, then he should get onto the people who installed it.

[ricopicouk]

Just so that you know, - sky dsl, = sky adsl, and such its just another broadband supplier.

It has nothing to do with the satalite what so ever.

You can however get satalite internet connection, but there are some issues:

1) its very expensive, expect to pay £150 p/month for ~ 20gig allowence.
2) You will need another satalite, sky sat's are not big enough.
3) You will not be able to upload, and such a separate connection to the internet is required, ie dial up.

satsig.net/uk-satellite-broadband.htm

This is a list of some satellite broadband suppliers.

Hope this helps.

If your mate does have sky broadband at the moment, hey may want to check the website skyuser and goto the forum, its a thirving community of people willing to help each other out with broadband issues (generally sky only).

[gni03349]

Rico... its NOT the adsl package available from Sky.. it's a company from Germany who call themselves SKYDSL... confusing, yes, but it's nothing to do with Sky TV.

[stewpots]

Originally Posted by falcon185

Hi,
I have a mate who apparently subscribes to Sky DSL due to him being so far away from the exchange he cannot receive BT broadband etc. What I'm trying to find out is if this company has a UK office with contact details + phone number as the only ones we have managed to find are in Germany ( due to being German Company ) and everytime he rings them they cut him off.
He is pulling his hair out ( not that he has much poor fella ) due to his Sky DSL not working and is paying DD for it. I have advised him to with hold further payments until lthey actually contact him.
Second question, is there any other way he can get broadband internet connection? or is this problem going to stay with him due to him being at the end of the BT line so to speak.

Thanks in advance

Bit confused re what you want

I have sky broadband live in a converted barn a few miles from nearest exchange and best was 2kb

It was always cutting out, phoned them and they slowed the speed at the exchange (not the my computer)

Only cut out once since then

ps I got through almost straight away ?

[gni03349]

Stewpots.... FORGET Rupert Murdochs SKY.. its NOT that one.. if you read the thread you would have seen that.. its a German company calling themselves SKYDSL, not SKY.. two different companies.