virgin (not so called customer service)

[dcdkpug]

i was sitting at my house last night 25/04/08 when at approx 825 pm virgin telephoned me to wanting to discuss my account hence i owe them another £111, odd pence i payed hundred the other day for old month bill plus late charges etc tell ya these ppl god frustrate me demanding payment threatning to cut me off how politeare they not i sent them the s a r tey aint responded to it ive asked them for full account printout never got it either yet they still tried to charge me for that plus the other month i was restricted they said pay x amount then refund on bill never got that bk either

[Brassed off]

Don't speak to them on the 'phone dcd Make sure all requests are in writing and make a formal written complaint regarding your refund.

Make sure you follow up your Subject Access Request in writing too.

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[5layer]

Hi,

Yes, Brassed off is correct, keep a paper trail it will come in handy later on.

5layer

[dcdkpug]

cheers thanks

[dcdkpug]

[IMG]file:///C:/DOCUME~1/DAVIDD~1/LOCALS~1/Temp/msohtml1/01/clip_image002.jpg[/IMG]

[Brassed off]

Dcd, are you trying to post a link to a letter received? If so, make sure you remove personal details first before posting and try Photobucket to upload your documents:-

Image hosting, free photo sharing & video sharing at Photobucket

This Dummies Guide by Bookworm will help too as it has everything you need to know about posting on CAG:-

"How do I...?" A Dummies' Guide to this Forum

[dcdkpug]

i was yes and thanks im now with bt

still owe telewest 200 going to send them new letter this week for plan or something just ot get rid of them once and for all

they still marked on my credit file unpaid debt or whatever thou mmm

	Credit Report Click link to open in new window.