tiscali

[kezcameg]

hi i registered with tiscali back in September for there TV broadband phone package and from then till now i have had nothing but problems the TV never worked and was only getting 400kbs instead of 8 mb anyway about a month ago they agreed to cancel my contact early and promised to refund me for 5 months that i had hardly any service the problem is i have now changed to sky and the broadband and TV are fine but its taking time getting the phone line switched over so tiscali said they will not refund me until this is done the problem now I'm faced with is i owe them £120 in call charges most of which were to them for technical issues they have promised to clear this debt but they don't seem to be doing so they said they would clear it straight away but they are now refusing to do so until my phone line is switched but i have just had a nasty letter saying i owe them the money i feel trapped by them what can i do i dint think I'm ever going to get any refund i think they are just fobbing me off i was promised this woul all be sorted 10 days ago but nothing has been done
thanks

[shaff]

hi there,

i only know too well of ypur pain with this **** company, iam also going to be switching after my account has been credited first.
For your circumstances, it might help, all the calls are recorded, so you can ask them to either go through your calls or ask them for transcripts to prove that they ae in the wrong and also writing to their head office and maybe CEO?

Tiscali Broadband 0870 7442922 01438 363131 High level complaints?
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