Problem with Amazon

[basingstokelad]

i started selling a few bits on there for some extra xmas cash and because they were electrical they held my money for 30 days to make sure i wasn't a con artist which is fair enough.

then just before them 30 days were up i got a email saying will be held for another 90, very cheesed off i tried to find out why as this would affect xmas and phoned loads of times and was always told email this department (forgot the name of it now) NEVER EVER had a answer but parents lent me money bless them.

well the 90 days were up last week and i have tried to get my money but its still locked by them with no answer why, phoned numourous times and said its 95 days now and what is the reason, once again told to email another dept and i also have emailed customer services everyday, twice a day but no answer.

i am losing my temper now and getting quite upset about the whole issue and wonder if anyone has had the same problem or where do i go from here!!

thanks

[old_andrew2007]

Hi,

I've noticed you haven't any replies, I don’t know the answer so my reply is just to bump your thread.
http://www.consumeractiongroup.c o.uk/forum/consumer-forums-website-questions/126507-too-many-posts-going.html#post1323268

Regards

Andy

[mcvey123]

Hi there

This has also happened to me and many others according to the amazon forums.

Basically the "sentinel" system suspects me as a chronic failure for issuing refunds to people who buy items elsewhere or who return them due to unsuitablilty. Amazon doesn't like this so they held my seller fees for 30 days.

the 30 days ended yesterday and lo and behold (despite only 3 measly book sales from then until now totalling 3p, none of which have been refunded) they have decided to hold the funds for up to 90 days.

they do not speak to sellers who have been blocked and will only take email enquiries - to which no one replies except to say the account is blocked and the funds held for up to 90 days.... useless really. apparently i am in breach of the participation agreement and my funds totalling £945 are held in their bank pending an investigation that they have said is none of my business!

Anyone who has had any satisfaction regarding this.. please help!

[mcvey123]

is there any way we can put pressure on them to release the funds, obviously, they are not refusing to pay, just not right now, but in 90 days.

the sentinel computer system they employ picks up on suspicous sellers (genuinely so or not) and when you contact them, it picks up the words on your enquiry and deals you out an appropriate computer generated answer- I know this because it has sent the same answer to me to different enquries!)

What Should I write to them?

[mcvey123]

Sorry I meant to add I have had no complaints and all orders were completed so their claim has been unfounded!

[tomterm8]

I would issue a letter before action,

Dear Sir or Madam,

Final Demand - Letter before action.

With regard to account XXXX, I note that you have refused to pay me the amounts outstanding, without giving any reasons.

You have 14 days to pay the outstanding amount of £XXX, failure to do so may result in legal action without further notice.

Yours Sincerly,

XXXX.

and then issue a county court claim 16 days latter. Plenty of instructions on here, doesn't need to be a work of art. remember to include your cost for the LBA (sent by special delivery), statutory interest at 8% a year, and court costs.