Streamline.net taking money from my account

[pinkbeef]

Originally Posted by heartopp

Chill... I am sure this was not done to upset you!

Streamline internet, did not breach their promise not to charge me if i rejected their service, "to upset me" either. So should i just Chill and allow them to keep my money, or should i point out the error to them. You Decide?

[rosaltof]

Hello,

I have had the exact same problems with Streamline. It is like hitting your head against a brick wall.

I am sure this must be fraudulant activity from Mr Dollamore.

What is the best (and quickest) way to get money back off these theiving sharks?

[ZipDee]

Rosaltof, write to
Derek Rudeforth - Trading Standards Officer
Derbyshire County Council
Chatsworth Hall
Wellington Street
Matlock
Derbyshire DE4 3FW

and he will ensure you get your money back.

What Andrew Dollamore does, and has been doing for so long unchanging in his behaviour, is definable as entrapment and therefore deception - [edit] a contravention of the Theft (Amendment) Act 1996 (put this into Google and the razor's edge that he walks to increase his revenues will jump out at you).

You will get your money back via trading standards

Zip

[rosaltof]

Hi ZipDee,

Thanks for your quick reply. I have emailed them today. I will also snail mail them.

This guy needs locking up for his behavour!

How long did it take you to get your money back?

[ZipDee]

Rosaltof,
I had to do a lot of research in a lot of forums to find out this man's history, and when I did I wanted to pursue him under the Theft (Amendment) Act, but unfortunately Trading Standards had recently had their powers increased and that became sufficient to get my money 'flipped' back into my account - it is illegal under the act to knowingly obtain a bank credit wrongfully.

If you Google 'Andrew Dollamore , legal' 'streamline.net legal' or 'Dollamore Ltd , legal' you will find all the forums I did and know just who this [edit] is. And please no more warnings from anyone about libel, as Mr Dollamore is hardly likely to do a 'Jonathan Aitken' and put his £20,000 deposit down (the wise old law makes you do this because the lawyers may well empty your pockets) by swearing to what would immdiately be a recognisable perjuring of himself.

'Review Centre' the forum that pops up on streamline.net's home page , would not publish on grounds of libel, but after I explained the above point, actually admitted they did not want to upset business people!

Andrew Dollamore is walking a razor's edge because he has exhibited behaviour over a long period that he could and should have changed, and to keep people out of the situation he knowingly puts them in, but he has not, even though fully aware of the outcome of his tactics. The continuing behaviour he displays can therefore be seen as [edit] and aimed at [edit], thus contravening the 'Theft (Amendment) Act, 1996' - Google it, read it and weep Mr Dollamore, in case any of your past [edit]who didn't get their money back, did not know about the Trading Standards route, decide to follow through - they have a full six years to do it in, and if you are a Scot, whoopee! because the Scottish equivalent of the tort can run on into a criminal indictment and conviction.

I guess I just hate cutpurses, pickpockets!!

[ZipDee]

Pinkbeef,
did you write to Derek Rudeforth at Trading Standards (above)?

[pinkbeef]

Originally Posted by ZipDee

Pinkbeef,
did you write to Derek Rudeforth at Trading Standards (above)?

No I phoned up my bank, and advised them the money had been removed from my account without my consent. They sent me a claim form, which I filled in and the money was returned, ASAP I think it was a couple of weeks.
The bank has a duty to protect your funds, and certainly have a lot more power than trading standards.

Ring your bank, tell them the money was removed without your consent and you want it returned, NOW. you don't have to be threatening just firm, after all you are their customer.

[ZipDee]

Pinkbeef,
Sorry, I thought you were having trouble with Andrew Dollamore.
If you look back a couple of messages messages you will see I am not

[pinkbeef]

No Im OK.

[DarkBolt]

I have just come across this thread top of the search results after discovering Streamline.net have gone and taken money out of my account.

I was on the trial membership with the intention of setting up a website and then deciding whether to cancel or move to the Home package at the end of the three months. Unfortunately (and stupidly it now turns out) I took no action before the 3 month trial ended and I was automatically charged for their unlimited 2 year thing.

I opened a support ticket, and sent what I thought to be a reasonable request to downgrade me to the Home package and refund me the difference. They refused.

I then saw this on their terms and conditions:

"New Web Hosting Payment Policy
If a customer purchases a service and does not use the service within a 28 day period then we can offer them a refund minus any of Streamline.Net's costs (domain registration fee etc). If a customer has used the service (FTP, Email, Matrixstats etc) then no refund can be given. If a customer has been upgraded from a Trial User and has not used the service then we will offer them a full refund minus any costs within a 56 day period."

I had not used the service at all since they automatically upgraded me, so I thought I was well within my rights to cancel and claim a full refund. However, they tell me that I used the trial membership and therefore do not qualify for a full refund! The extent of my usage of their trial membership was to test I could connect to their ftp server after I first signed up!

However, I believe I may still have a case since their terms and conditions are ambiguous as to whether someone has 'used the service'. My understanding of that was the unlimited service that I had been upgraded to, and which I have not used.

I thought I might contact Derby trading standards first as per the advice in this thread. Does anyone else think I stand a good chance of getting my money back?

P.S. Did anyone else who had this happen to them cancel their account after realising they would not give a refund? I want to remove my card details from their system but not sure whether to do this before my dispute is resolved.

[ZipDee]

Darkbolt,

The address you write to
Derek Rudeforth - Trading Standards Dept.
Derbyshire County Council
Chatsworth Hall
Wellington Street
Matlock
Derbyshire DE4 3FW

To the best of my knowledge all of the people I've directed here have had refunded the cash taken from their bank accounts without authorisation.
Mr Dollamore gets his jollies on continually referring people to his terms and conditions, so it is pointless arguing with him, he will just go on interminably. I cut off dealings with him immediately a deadline for returning my money had passed - I blocked all possible streamline extensions and the cheeky sod sent me a present, which I returned, rang me up and then 'blew-up' my computer (it's just a volume effect) when I left him with a flea in his ear.

Companies that have your bank card details act all powerful because they know they can sneakily access your bank account given a dispute. The 'Theft (Amendment) Act (1996) should give them cause for reflection :

1) A person is guilty of an offence if by any deception he dishonestly obtains a money transfer for himself or another

5) A person guilty of an offence under this section shall be liable on conviction on indictment to a term of imprisonment not exceeding ten years.

The private prosecution of one person will probably be the only way to test and set the precedent to deter this cut-purse behaviour.

One forum refused to publish me on grounds that a libel case might ensue, but the fact that an individual would be providing grounds for indictment for perjury a la Jonathan Aitken when trying to pay the required £20,000 deposit the justice system esures they get before the lawyers bankrupt you, is a sufficient deterrent I would argue.

[DarkBolt]

Thanks ZipDee. I did read your previous posts but thought my case might have been slightly different to the others on here. I will write to Derek and explain the situation and let you know the outcome.

Any advice on whether I should request my account be closed now (if they would listen!!), or should I just not say another word to them?

[ZipDee]

Darkbolt,

Andrew Dollamore thrives on presenting his arguments as to why he is vindicated in his deceptive behaviour so there is little point allowing him his jollies.

What is to the point is that he has displayed deceptive behaviour over time without seeing the need to change the very behaviour which puts his customers in the position of having their bank accounts debited to his credit, and without the customer being aware that this will happen.

You, the customer, act in good faith, and he, Andrew Dollamore does not.

Therein lies the reason why you will allow Trading Standards to demand your money back, so ignore the cutpurse!

You may quote the above to Derek Rudeforth who should by now have stopped this guy's activity at source

[DarkBolt]

Thanks ZipDee.

Has anyone noticed that if you search for Streamline.Net in google, one of the first search results to a review site has many overly positive reviews sandwiched between the ones that identify them as thiefs. I have my suspicions that this must be our friend Andrew Dollamore, in a blatant attempt to con more people to sign up.

I cannot post the link but it is on the reviewcentre website. 4th search result down. On the other hand a review site like xomreviews (which I came across by searching for Derek Rudeforth) contains almost nothing but bad reviews.

As well as write to Derek Rudeforth I have also wrote to the BBC watchdog as many others have done, in order to improve the chances of them launching an investigation.

This guy cannot be allowed to continue his crusade.

[ZipDee]

Darkbolt,

If you type in to Google 'Andrew Dollamore , legal' 'streamline.net , legal' or 'Dollamore , legal' you will get many more forums with my entries warning of this man's activities. The 'Review Centre' which pops up on the 'streamline.net' page is the forum that would not publish my indictment of this man on grounds of libel, even after I explained that he would first have to perjure himself to even lodge a libel complaint.And after explanation the webmaster admitted they did not like to upset businesses as the real reason.

Before anyone deals with any company on the net first type in their name followed by 'legal' and what you read may make you think twice about dealing with them.

[HostingExpert]

I'm a Customer of Streamline.Net

Just to let you know. Streamline.net was sold to Fasthosts Internet.

I spoke to them and Andrew Dollamore has had nothing to do with the company for around a year.

Feeling a bit silly? Yep so was I!

[ZipDee]

Hosting expert,

are you telling me that the people who have contacted me in the past year have had money taken from their bank accounts by a company that has not simply bought into Mr Andrew Dollamore's streamline.net's goodwill but has also bought into his long-standing and unchanging legally suspect strategy and tactics?

And that this company is indeed fasthosts.co.uk, the very company the facilities of which Mr Dollamore was selling as his own to streamline.net customers?

So have fasthosts.co.uk indeed bought themselves, bought their own services back?

Now I really do feel silly! For how could anyone pose such a silly question?

Don't you as well now Andrew?

[DarkBolt]

I found evidence that Streamline.Net had been taken over by United Internet / Fasthosts Ltd, by reading United Internet's last 6 month report on their website. However, this occurred only four months ago.

I quote: "In a contract dated May 30, 2008, Fasthosts Ltd.

acquired a 100% interest in Dollamore Ltd., Melbourne /
UK. The acquisition of the shares in Dollamore Ltd. was
accounted for using the purchase method. The
purchase price was settled in cash; the preliminary
acquisition costs amount to

C 10,369k. Goodwill
accrued
from the ex-pected synergies of the acquisition.
Initial recognition has been made on a prelimi-nary

basis."

This does not necessarily mean that Andrew Dollamore resigned from his position, and the continued dishonost behaviour displayed by Streamline.Net would suggest that this takeover has brought little in the way of change. Indeed, the Streamline.Net website makes no mention of the takeover or a change of management, and still publishes 'Dollamore Ltd' as the copyright holder on their page footer.

Streamline.Net's facebook page suggests Andrew Dollamore has been active in the last year, since a blog was published under his name as early as February this year. Search for Streamline.Net, facebook in google.

HostingExpert, could you inform me how you were able to speak to Streamline.Net and get straight answers to your questions? No one has ever answered the phone when I have called them, and I gave up contacting them through their ticket messaging system.