aol ignores you

[dido42]

my sister is currently with aol she's been having trouble with her b.band can't use it at the moment she phoned aol who said they would send her a re-installation disc within 3 days. Well it's been over a month and despite trying to contact them by phone and e-mail which she is having trouble with in any case she can't for the life of her get hold of them. They are still taking money from her d.debit on her credit card. I have told her to stop payment on the d.debit that should get their attention. She want's to cancel her subscription with them has anyone got a email address that i can use to get hold of them for her

[shorty_377]

I know your frustration with AOL!! I've been on the receiving end of their incompetance for 12 months. Is the problem technical or did the installation CD just not work the first time??

[mrsfoot]

Contact AOL - AOL Help

Click on this link. This should give yopu a range of methods to contact them

[dido42]

they didn't even send the disc she's been trying to contact them for ages and no answer it's probably easier to get hold of the pope. How easy it is to cancel with them ive read some nightmare situations with these people

[buzby]

AOL is now owned by Carphone Warehouse, the install discs are sometimes available from their retail shops.

[loulou11]

Hi

This is a direct contact email addy for Neil from AOL. Not sure he's still there but worth a try
Uknhodgers

good luck

[colonelsun]

I've been a loyal AOHELL customer for years, i also admit to being a silent moaner because i always gave them the benefit of the doubt, but no more.

Their Help services are a joke, they have not improved one iota since Carphone Warehouse took them over, and broadband speeds are a joke. I'm currently on their fastest broadband package and last week it took something like 25 minutes to download a 105KB anti virus update: the equivalent of a small JPEG. Over the years their experts have helped me tremendously, around 12 Windows crashes, the complete loss of saved email, instructions on how to get the AOL software running better resulted in my computer refusing to acknowledge any operating system was loaded on my computer and i had an AOL rep tell me Windows XP was at fault because it was ancient and redundant and by law i should uninstall Windows XP and buy a copy of Vista.

I hate the company, i hate the way all customers are treated like an irritation, i wish they'd just shut up shop and disappear. I'm in the process of switching from AOL, i can't believe i gave them so much leeway in the past and i can't believe i've been such a loyal fool for so long.

[Conniff]

When you have switched, you should do a format and clean reinstall of XP as that is the ONLY way to clear their software from your system.

[colonelsun]

Originally Posted by Conniff

When you have switched, you should do a format and clean reinstall of XP as that is the ONLY way to clear their software from your system.

Thanks for the advice.

After the hell AOL put me through i finally got my MAC code and promptly switched to Sky Broadband. My speed is constant and i'm absolutely delighted. AOL did play nasty with me though. Once i'd cancelled we were plagued with canvassers over the phone from India, it got so bad we never answered the damn phone, it's not a coincidence i think.

I'm in no position to offer much advice about AOL, but the little i do know gives me grounds to say one thing: If you're sticking with any company because of that old fashioned idea of loyalty....think again. Companies today think of loyalty in terms of how much money they can screw out of you, you're just a number to them. So, if your service from them is bad...switch to someone else if you can, hit them where it hurts, in their pocket!!

[fireflypilot]

Originally Posted by colonelsun

Thanks for the advice.

After the hell AOL put me through i finally got my MAC code and promptly switched to Sky Broadband. My speed is constant and i'm absolutely delighted. AOL did play nasty with me though. Once i'd cancelled we were plagued with canvassers over the phone from India, it got so bad we never answered the damn phone, it's not a coincidence i think.

I'm in no position to offer much advice about AOL, but the little i do know gives me grounds to say one thing: If you're sticking with any company because of that old fashioned idea of loyalty....think again. Companies today think of loyalty in terms of how much money they can screw out of you, you're just a number to them. So, if your service from them is bad...switch to someone else if you can, hit them where it hurts, in their pocket!!

Years ago customer loyalty was something widespread - most companies these days like you put it just want to screw you for hard earned cash. Im toyiing with leaving this country soon as I really have had enough of its legal system, AOL (lol), consumer issues etc. Its fast becoming a joke!!

[foggiepete]

Originally Posted by colonelsun

Thanks for the advice.

After the hell AOL put me through i finally got my MAC code and promptly switched to Sky Broadband. My speed is constant and i'm absolutely delighted. AOL did play nasty with me though. Once i'd cancelled we were plagued with canvassers over the phone from India, it got so bad we never answered the damn phone, it's not a coincidence i think.

I'm in no position to offer much advice about AOL, but the little i do know gives me grounds to say one thing: If you're sticking with any company because of that old fashioned idea of loyalty....think again. Companies today think of loyalty in terms of how much money they can screw out of you, you're just a number to them. So, if your service from them is bad...switch to someone else if you can, hit them where it hurts, in their pocket!!

I too have had enough of AO-hell, like yourself a loyal customer.
I want to change providers as well but still have 8 months of my current contract to run.
I was wondering if I could ask for my MAC code from AOL and cancelling my contract with them because in my view.....Aol have broken my contract by ...Not providing the service I pay for. ie, slow speeds/ pages not loading/pages freezing ect.And their excuse is always we are migrating at the moment.
Giving my bank details to CPW without my permission (what happened to the data protection act)
Not informing me of CPW take over of Aol uk.


Despite sending them multiple complaints nothing is ever sorted out.
Cpw should stick to selling mobile phones because they have no clue how to be a broadband provider.

[Lord Dumfries]

I had been with AOL for ten years. I was paying the Premium service even though AOL actually admitted they couldn't actually provide that to my home they were quite happy taking £32 per month when the service should really have been £14.99 per month ! I tried changing but they never altered it despite promises. The service then went down for nearly three months and I refused to pay while I could not use it - they said the fault was at my end so I had to pay - I refused and decided to leave but it took over a month to get the MAC code from them even though I pointed out that they were required to give it to me within 5 days.
They are now chasing me for the missing months money ! I have written to them (address in Ireland) but they have not replied, just sent letters from someone called Advent !!
AOL were good until they changed hands. I was loyal but they treat you like dirt. Glad I have left.
G