Virgin Media Charges

[rob200375]

Hi,

Just phoned virgin to query charges on account and lady said she would refund 1 of the 2 charges as I had never had charges before, I asked if she can refund 1 why cant she refund the other, as I advised I received no letter confirming the charges had been applied (due to missed payment).

Does anyone have a standard letter to claim these charges back as I dont believe they would be the same letters as for banks.

thanks

[reduk054]

Hi if you still need the letter I sent this one

Following a check through my recent invoices and bills, I have made the following observations.

Between the periods of DATE to DATE inclusive, you have levied charges against my account both for late payments and also for non payment of account by direct debit, which are unlawful at Common Law, Statute and recent Consumer regulations. You will be aware that the law says penalty charges must be fair.

I have calculated that you have taken a total of £AMOUNT
I enclose a schedule of the said charges.
Therefore I make a request herein, for repayment of these charges and will give you 14 days to do so.

If you do not comply fully within 14 days, I shall begin a claim against you for the full amount plus interest, plus my costs, without further notice.

I enclosed an excel doc. showing the charges, dates incurred amount etc, and VM credited my account.
Send to


Virgin Media Ltd
Customer Concern Manager
ConcordBusinessPark
Threapwood Road
Wythenshaw
Manchester
M22 0EY

Hope that the above helps. I did use the excel spreadsheet from the CAG library which is used for bank charge calculations....
Red