Tiscali hell

[witchwq]

Hi everyone!
This is my first post, so please, be nice

I have a problem with Tiscali. I was with them over a year, but they had some problems, the internet was very slow and finelly they LLUd and FUPed me, so I decided to move to Be Unlimited. I requested MAC code form Tiscali as soon as it was possible for LLUd customers and I moved. It was approximately in February 2007.
My mistake was, I believed Tiscali, when they stated I don't need to inform them about moving, they will know that. Well apparently not, because months later my account with Tiscali is still open, and despite me not having any service with them they still keep charging me for broadband, and recently they moved my case to debt collecting agency. They even threaten me that they will disconnect my broadband! Well, go on! I don't have broadband with them!
The strange thing is, the last bill from them, for the last month of Tiscali service, was issued to me on time, and paid by DD on time, but just seconds later it was refunded. From that day I still have DD with them, but they didn't even try to get it again. Next bills I have received for non-existing service weren't even tried to be taken form the account. I agree I should pay the last bill for service, but I don't understand why they refunded it.
I wrote to Be Unlimited, and ask them to give me the date and the telephone line number on which my broadband with them went live, I hope they send it to me, then I will have a proof, because there can't be two broadband services on one line.
I need an advice, what to do next. On which address I should write to Tiscali, and WHAT should I write to them to get them off my back and to cancel my imaginary debt with them?
Please, could someone help me?
PS. Sorry for my english, I am a foreigner, and that's why it's even more hard for me

[Conniff]

Sorry for my english, I am a foreigner, and that's why it's even more hard for me

A foreigner! I wish a lot of English people could speak as well as you do. Your grammar and punctuation are very good, your to be congratulated.

It don't look like you have much to worry about as you say, you can't have two bb on the one line. If you haven't already done so, cancel your direct debit now to save you problems later if they should decide to take the full amount of their disputed claim.
Someone will be along soon to advise you I am sure.

[witchwq]

I really need some help, I feel threatened. I received this letter in my mail couple of days ago:

FINAL NOTICE
Dear Sir/Madam,
Despite being offered numerous opportunities to resolve this matter we note that no proposal for the repayment of this debt has been received.
Unless immediate payment is made we will have no option but to pass this account back to our client with a recommendation that legal action be taken.
Any successful action may result in difficulty when trying to obtain credit.
To avoid further action you must call ScotCall to make arrangements to settle this debt within 7 days from the date of this letter.

The letter is dated on 2nd October. I don't know what to do! I may know English language, but I am not so good in writing formal letters. I'd like to get mortgage sometime, so I don't want any deaults on my credit check. I don't owe them 104.03 pounds! Please, help me get this sorted, because it gets really nasty

[IdaInFife]

Hi Witch,

I am no means great but....

1. Send a letter to tiscali advising date of disconnection etc and ask them to amend the oustanding balance accordingly and put on the letter that the account is in dispute.
Maybe even send them and S.A.R - (Subject Access Request) with the £10 fee to see what exactly what they are charging for

2. Send a letter to scotcall advising that you have sent a letter to tiscali and the account is now in dispute as they should stop and furhter action til billing resolved.

Send recorded and keep a copy for your records.


Idax

[witchwq]

Do you know of any example letter or a template I could use? I'm not sure I know where to start

[IdaInFife]

ok S.A.R - (Subject Access Request)....

your address]



[their address]


[DATE]

Data Protection Act 1998
Subject Access Request

Dear Sir/Madam


ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)


Please supply me with a complete list of transactions and charges relating to my history with your organisation. Alternatively, a complete set of monthly statements for that period will be acceptable.

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my business with you.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 Data Protection Act subject access request fee.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.



Yours faithfully,


[signature]


[name]

[IdaInFife]

for scotcall


Jusy type letter headed Account in Dispute


Advise that you have sent tiscali an S.A.R - (Subject Access Request) and awaiting their reply


Idax

[witchwq]

Thank you very much! I will be printing it tomorrow and sending on Monday

[IdaInFife]

no problem and although its stated there are postal strikes from Monday to Friday but they think Rm have come to an agreement that should be resolved on Monday so the strike should only last a couple of hours on Monday morning


idax

[witchwq]

I thought the strike ended this week? I'm really not familiar with this