Sky Connect In My Area For £5, I Have To Pay £17

[spurs_nut]

Hi,

In June, I noticed that the sky connect package was only £5 a month as the exchange in my area was due to be unbundled. I was moving into my new property soon so I thought great I will sign up with sky.

however, by the time I moved in the connect had gone back up to £17. I thought I would go with them anyway in the hope that it wouldn't be long before the sky mid package would be available.

Last week I decided to have a check on the sky broadband checker and it now says that connect is available in my area for £5 again. But when I phoned customer support they said that I will have to pay £17 until my exchange is unbundled while all the new customers in my area get to pay £5

I have wrote a letter of complaint, but where do I stand on this.... Surely this is not fair.

[2Grumpy]

Life often isn't fair, like when shops offer items at a lower price for something that you bought yesterday.

Still worth a letter, but don't hold your breath

[benbradle]

Some times its happen. Offers come for less time span.
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[dw190]

Originally Posted by spurs_nut

Hi,

In June, I noticed that the sky connect package was only £5 a month as the exchange in my area was due to be unbundled. I was moving into my new property soon so I thought great I will sign up with sky.

however, by the time I moved in the connect had gone back up to £17. I thought I would go with them anyway in the hope that it wouldn't be long before the sky mid package would be available.

Last week I decided to have a check on the sky broadband checker and it now says that connect is available in my area for £5 again. But when I phoned customer support they said that I will have to pay £17 until my exchange is unbundled while all the new customers in my area get to pay £5

I have wrote a letter of complaint, but where do I stand on this.... Surely this is not fair.

I had a similar thing with Tiscali. I had enquired and been told that it would be October before I could upgrade to their Max Package which includes Up to 8 meg BB, line rental and UK 01 02 calls. £19.99 a month.

I made an enquiry on behalf of a neighbour asking if they signed up now could they upgrade to the Max in October and was told the Max Package was available now for them. Hand on I said, I have been a customer of yours for 6 years and have to wait till October when a new customer gets it immediately. The answer was that was the way they were rolling it out to existing customers. I then requested to be put through to cancelations and explained my dis-satisfaction to them and requested a Mac Code. I was instantly told they could upgrade me there and then which I agreed. They didn't charge the £30.00 fee either.

All in All done very well as with being a religous user of SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers my first months call charges were only 12p

[IdaInFife]

It depends on how many are 'ports' available at the time. If you have done a check at it still says £5 per month you are entitelled to it. Call sky Broadband customer services up and if the operatore refuses ask to speak to a manager.


You will get it


Idax