Brighthouse Stores (formerly Crazy Georges)

[morrigan54]

Well what an eventful afternoon I've had!

I took the money in what they asked for and the account managers attitude was terrible! I took a friend with me and he called me a liar because they sent out a letter blah blah blah which in all honesty I really didn't receive! I said well what difference does it make anyway because I'm here now!
The account manager said he couldn't re-set my account so I have to now mess about going in the store again on Saturday morning when the store manager is in.
The account manager nastily said - BE IN HERE FIRST THING!
My friend was absolutely gobsmacked and I made a remark saying- see, this is what people have to put up with by these sharks even when they turn and ask for help off them!
The accounts manager put my payment in the yellow money and off I went with my receipt.
I came back and rang Bright House head office. Guess what? They couldn't give a *beep* but I am not putting up with a jobsworth calling me a liar, it was totally uncalled for. If I received a letter then I would have clearly admitted I received a letter, why should I deny it when the Bright House regiment telephone 24.7 anyway!!!!!!!!!!

I love this I came across................... ..... Careers at BrightHouse....

Working with us will give you all the benefits of a dynamic retail organisation, where hard work and performance are recognised and fully rewarded. And while high-flying careers aren't for everyone, we can offer the best of both worlds where a challenging and rewarding job is just the starting point and then it's entirely up to you how far you progress. And rest assured we're a company without prejudice; so it's not your experience and qualifications that we'll look out for but rather your talent, personality and attitude that will take you places in our company.

They look out for a talent? SO they train them to juggle whilst they verbally abuse you then?
They look for personality and attitude? How does that work then? Don't apply to Bright House if you haven't got an ASBO because oh they've got attitude alright!
You've got to laugh really eh! LOL! Made my day really because I've no doubt soon they'll be taking Simon Cowell on board to suss out just how much talent their staff really have!
Well for what it's worth, I'm going to lodge a formal complaint about Mr account manager and see how far it doesn't get eh!
I'm not a happy bunny Bright House

[morrigan54]

P.S Has anyone got BH email address or don't they have one? I'm sure I contacted them last year via email but can't seem to see one on their dapper website? Thanks in advance.

[steven4064]

BrightHouse is a trading name of

Caversham Finance Ltd,
Chiltern House,
Marsack Street,
Caversham,
Reading,
RG4 5AP

[Lefty]

Emails to Brighthouse bounce back. They used to have:

customer.services@brighth ouse.co.uk

but it doesn't work any more. ;(

I'd be arsed if I was to go back again on Saturday!!! You've been in once (as arranged) and made a payment (as arranged) - mind you, the crafty sods haven't credited that to your account, they've just stuck it into your "yellow money" account which means you will encounter yet another LATE PAYMENT charge.

I think I'd be inclined to go back to the store (at your convienience) to return the items you no longer want, and inform the manager that you will accept their offer of an account re-set on your suite.

Tell them to prepare the necessary paperwork - making sure your most recent payment (in yellow money) is acknowledged - and that they apply the covering letter I gave you yesterday. Arrange a time (again at YOUR convienience) to return to the store and accept and sign the new agreement.

If the store refuses, make it very clear (in writing) that you will continue making payments on your suite but WILL NOT PAY ANY PENALTY CHARGES as these are unfair and illegal at common Law.

If not acceptable, let them apply for repossession and go to court.


Cheers
Lefty

[steven4064]

To add to what Lefty says - have you ever incurred late payment charges? If you have, then claim them back (and tell all your friends) - see my Brighthouse thread. BH folded quicker than GE Money (who fold pretty easily)

[DCA-KING]

Hi i have there boss's email adress at head office PM me or if i can il post them on here

[morrigan54]

Hi Steven. I have incurred late payment charges in the past and I know some of the arrears have late payment charges included in them. They must have because where they've got this figure from (the arrears) I really couldn't tell you. It's all whistling over my head at the moment because I don't understand one bit of their alien jargon.
When I got in to difficulties last year with the suite, I involved trading standards, it didn't go down too well with the store manager but I must admit, they bent over backwards for me after that. It was a pleasure having them being polite- well for a short time anyway!
It is now a new store manager but what really makes me laugh is, they explain things in their BH language and expect you to understand the politics of yellow money and this that and the other.
Lefty it really annoyed me being told to go back in on Saturday but it leaves me with no option really doesn't it. I'll be honest here, I feel like just going to court and battling it out in there.

[steven4064]

My advice would be to start a formal process to reclaim charges - send an Subject Access Request as you would to a bank for all the statements for your account. Eventually, you will get a load of till rolls from your local store as BH don't seem to have any central system and you will probably have to argue the toss with the store manager. Don't let that put you offthough. Only deal with them in writing and be firm. You will probably be surprised at how the £2.70s add up.

THe Subject Access Request I used is here

[Lefty]

Since this has become the "hot" Brighthouse thread right now, please nip over and check this one out... Sad... Very sad...

Brighthouse enjoying the credit crunch! (Don't say I didn't tell ya!)


Lefty

[morrigan54]

It's very sad indeed............. Ok, when I got the goods off BH, I knew fully well I'd be paying well over the odds but because of my circumstances I didn't have much choice- well actually yes I did as I could of course scoured around for a re-conditioned suite or kept my eyes peeled for a second hand one but be it on my own head I went to these talented people at BH.
What I didn't expect was the abuse and constant agro off them every time I experienced a blip of financial difficulty.
I wonder how many customers are in the same boat with arrears after Christmas? The staff were like vultures during the Xmas period pouncing on customers left right and centre trying to flog their super exceptional swag!

[DCA-KING]

Hi ok after some muppet left a internal email about me in with a new agreement that brightsparks send me it had all there head office emails on so as they slagged me off in it i would like to share there emails so others can contact them
healey.anne@brighthouse.c o.uk (head customer services manager)
McClelland.mike@brighthou se.co.uk head suppervisor customer services)
gem.ian@brighthouse.co.uk some muppet at head offices
maybe we could add these to a sticky?
regards chris

[Lefty]

Originally Posted by DCA-KING

Hi ok after some muppet left a internal email about me in with a new agreement that brightsparks send me it had all there head office emails on so as they slagged me off in it i would like to share there emails so others can contact them
healey.anne@brighthouse.c o.uk (head customer services manager)
McClelland.mike@brighthou se.co.uk head suppervisor customer services)
gem.ian@brighthouse.co.uk some muppet at head offices
maybe we could add these to a sticky?
regards chris

Nice!

Could come in very handy!


Cheers
Lefty

[morrigan54]

Do these lot make an habit of leaving nasty internal emails in with new agreements? I read about someone else experiencing the same problem on the thread

[DCA-KING]

Hi No you must be talking about welshnutteruk(me) i had to change my id has i was having so much spam mail i closed my email account and had to set up a new email account and one on here

[DCA-KING]

My File (thats what its starting to look like) against i have now reported them to OFT, FOS, my local TS (what a waste of time i know more that what the girl dealing with it new
once i get a update from these companys i will put together my story from start to finish so that it will help others
regards chris

[morrigan54]

Good luck with it Chris! I hope there's a positive outcome for you.