Firstly I would like to say what a fantastic site and I am truly grateful that my web search brought me here today. I would also like to applaud Lefty for his fantastic work and support to those affected by the various issues in regards to BH. Your a god send!!
Ok
I took out an agreement with BH 18months ago and at the time was told I would need to take the OSC. I was told this was needed for the duration of the agreement or I would be responsible for all repairs along with keeping up weekly payments regardless. I was also told that the policy was fantastic value for money at only a few pounds per week and would guarantee my items would be repaired or replaced with no problem at all.
11 months ago I decided to add a TV to my weekly payments and picked one from the store window. They took the "deposit" and told me they would call with a delivery date...I never got a call and when I went in with the next payments I asked what was happening as I was paying for a TV I never had. I decided to Pick it up from the store myself and was disappointed when I got it home and discovered it was a used one(no one told me) Never less I kept it but just 3 weeks later it packed it, I called them and they said they would send someone to pick it up in a couple of days.
On checking the handbook for the reason to the flashing light on the TV I discovered that the rear projector bulb had blown. On a google search I found out they cost in excess of £350 and only last a year or two depending on usage.
I called them back up to notify them of the problem and costs associated and to request I swap to a TV that wont cost me so much on a regular basis. I was told not a problem and to go along and pick one....I rushed along and was hit with another big payment upfront and told I would lose all payments made to the other one. Not good at all......
We have been late with one payment as my wife didn't make it to the shop before closure on a Saturday. They were on the phone 9am Monday morning asking for full payment, Charges for three items and the next week in advance
We were made to feel so small
My friend decided to get the same TV as me and when enquiring about the policies offered he was told it was optional but after 1 year he would be responsible for all repairs and honouring the agreement regardless. He told them he was purchasing Home Insurance from his bank and they told him
to still take the DLC as he it would cover his agreement and his bank would get him a new TV if claimed...strange
My queries are this:
- Are BH responsible for repairing goods that develop a fault after the initial 12 months manufacturer cover?
- Should they not have informed me of this 12th month cover when selling me the OSC
- IF they are required to repair their goods after this period, Have they mis-sold me a policy that was not needed
- With the goods belonging to BH until you settle the agreement (?) is it not their responsibility to ensure they are in good working order during this period
I am going to send the letters and have the OSC & DLC removed along with ensuring that any additional agreement includes all original rights and the term "new" as stated on the running agreement.
I was also looking for your thoughts on claiming back all the money I have paid into this OSC. I feel I have not only been misled but robbed of the little money we have for a policy we did not need or want.
Any thoughts and advice would be greatly appreciated.
Many Thanks
Cancel and Claim back 
