Dear Brighthouse

[morrigan54]

Firstly, hope everyone is ok!

Ok, you want to know how Brighthouse is deals with its customers? (as if you dont already know) but here goes.....

Three weeks ago, my friend lost her partner. He took his own life.
She is three weeks behind on her payment but will be paying them on Tuesday. An hour ago she rang the store to inform them about the payment and guess what? They are taking her to court LOL!
Now, the best part about this is... she runs a charity and is a well respected member of the community. Brighthouse are fully aware of her recent loss and have showed no compassion. ( do they ever!)
She buried him last week so you can imagine the financial strain of paying for a funeral?

Anyway to cut a long story short, Brighthouse as you know give generously to charity.
Having access to the media and the press, she will be exploiting them for what they are and is indeed going to court to face them head on.
The bizarre thing is, she has the money coming and can pay it yet they say no!
She has also asked them for a statement and they cannot give her one until the arrears have been cleared?

Watch this space because she can indeed make a spectical of them being on TV herself in the next couple of weeks.
Usually, I would say it isn't the way to resolve things, but she has my full
support on this.
So Lefty, if the same people who reported your avatars is reading this, well, they can certainly be garanteed some 'good' publicity in the next coming weeks.

May I also add, they were ringing her for payment on the day of her partners funeral knowing full well her circumstances so that in itself in my opinion is sickening.
I've had permission from her to post this but she will be registering herself in the next few days and posting her story on The Brighthouse Of Horrors thread.

[Lefty]

Hi Morrigan. Nice to hear from you again.

What a awful situation. Please forward my best wishes to your friend.

Make sure your friend has done all the correct things: IE, notifying BrightHouse of financial difficulties, offering a tempory reduced payment, etc.

If your media representative needs any background info on BrightHouse, make sure you send 'em to me, ok. (bet I know who it is, wink wink)

Cheers
Lefty


PS - Don't give too much away on here... It IS monitored daily.

[morrigan54]

Hi Lefty, hope you are well.

It's not a good situation at all I'm afraid but she did inform Brighthouse about her situation and that she was basically up against it at the moment. The manager has showed no compassion whatsoever and has refused a reduced payment as he claims that head office are on his case to pull the money in so he basically did a 'woe is me' story on her stating that his job is on the line. Fancy saying that to someone who has just buried her partner? As if she's bothered about some jobsworths wage packet right now! The convo has been taped and it beggars belief, it really does. I think in her situation, material goods don't count for anything so using the power she has behind her, she'll do a great job I'm sure and rightly so.
As you say Lefty, I won't go to much detail on here but I will be contacting you within the next couple of weeks and thanks for the help.
As for the daily monitoring, best they know they'll be getting some interesting publicity shortly and it's been a long time overdue.

[morrigan54]

I forgot to mention also that every single company, including her gas, phone, water rates and electricity providers have been a tower of strength and are accepting reduced payments until her financial situation is back on track. There is also another HP company who has put her account on hold until the inquest is heard and they've been marvellous. In fact, they didn't hesitate.

[Arthwain]

FYI -

I assume she did'nt take the Optional Cover then?

Bright House can also FREEZE accounts when this is taken out. If that is the case then she should have notified them that she had optional cover thing and ask if they can freeze it for a while. Im sure they would have.

[Ryanon]

Originally Posted by Arthwain

FYI -

I assume she did'nt take the Optional Cover then?

Bright House can also FREEZE accounts when this is taken out. If that is the case then she should have notified them that she had optional cover thing and ask if they can freeze it for a while. Im sure they would have.

I am sorry but I have sat here for 3 hours reading most threads and the general direction of BH is to apparently demand full payment by the Saturday. Failure to do so will result in additional charges per item.....

don't even get me started on the optional cover too....I have been well and truly done!!

[Arthwain]

Originally Posted by BH Are Cons

I am sorry but I have sat here for 3 hours reading most threads and the general direction of BH is to apparently demand full payment by the Saturday. Failure to do so will result in additional charges per item.....

don't even get me started on the optional cover too....I have been well and truly done!!

Well as cruel as this may sound even though your personal world stops when something as major as that happens the rest of it doesn't.

[morrigan54]

She had the optional cover and the rest of the cr*p they offer and BH wouldn't freeze her account thanks to the useless and more so talentless account manager of the store.

P.S I'd love to know what the training consists of to become an employee of BH, so please, if there are any talented staff on the forum here, please educate me on the following:

1) Why have yellow money?
2) Why is it called yellow money? Why not pink for girls and blue for boys?
3) Brighthouse are more interested in a persons talent rather than qualifications. What talent does this consist of? a) Juggling (accounts)
b) Illusions ( making Televisions dissapear) c) Quick Change Acts. ( High turn over of staff)
d) Singing. ( You Can Ring My Bell - yeah, 50 times a day)

Any information would be greatly appreciated.