Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
 Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p
|
Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
| | | | CAG Announcements
| |
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ.
You will have to register before you can post.
To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Hold the Front Page!!
News updates
The Consumer Forums front page Have you been defaulted?
Would you like to clean up your credit file?
Check it out
| | | | | | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | | 
24th May 2008, 14:49
|
#101 (permalink)
| | Basic Account Customer |  Re: Advice Needed RE: BRIGHTHOUSE
I have got my laptop back, it is the same laptop, can tell by certain marks in certain places, went in there & asked for it, they brought it out in a box, i opened it up checked it all and then left!
They didn't say anything to me, they know not to mess with me now!
It is now fully working, all the problems with it that it had such as webcam not working, card reader not working etc have been resolved.
I'm glad to have finally got it back but it really has taken the p*** waiting 10 weeks for this to be sorted out, they were definitely running scared.
Now onto the next step, which is to cancel the OSC & DLC.
| 
|  | |
25th May 2008, 12:20
|
#103 (permalink)
| | Gold Account Customer
I am in: West Midlands
Posts: 450
| Re: Advice Needed RE: BRIGHTHOUSE
I think what I would be doing now is thanking BrightHouse for dealing with your complaint, and let them know you cannot yet accept their apology. In order to fully restore your faith in the company, they need to reduce the number of weeks left to pay on your agreement to reflect the number of weeks you were without your laptop, yet still paying £17+ per week.
As no loan equipment was provided (which is the norm with a laptop, although this is not specified in the OSC terms and conditions) I don't think that is unreasable. After all, in law you are only HIRING the laptop until the final payment is made, so why should you pay HIRE CHARGES for goods you don't have?
Cheers
Lefty | |
| | |
25th May 2008, 15:32
|
#104 (permalink)
| | Gold Account Customer | Re: Advice Needed RE: BRIGHTHOUSE
Quote:
Originally Posted by Lefty  I think what I would be doing now is thanking BrightHouse for dealing with your complaint, and let them know you cannot yet accept their apology. In order to fully restore your faith in the company, they need to reduce the number of weeks left to pay on your agreement to reflect the number of weeks you were without your laptop, yet still paying £17+ per week.
As no loan equipment was provided (which is the norm with a laptop, although this is not specified in the OSC terms and conditions) I don't think that is unreasable. After all, in law you are only HIRING the laptop until the final payment is made, so why should you pay HIRE CHARGES for goods you don't have?
Cheers
Lefty | A good point as I had thought he had put the account into dispute...which is what I would have done and did do, as that was the only way they allowed me to continue payments on just the other items therefore as they couldn't realistically push me into debt on the ok products, not with TS and the FO being on board also. | |
| | |
25th May 2008, 16:48
|
#105 (permalink)
| | Basic Account Customer | Re: Advice Needed RE: BRIGHTHOUSE
Quote:
Originally Posted by Lefty I think what I would be doing now is thanking BrightHouse for dealing with your complaint, and let them know you cannot yet accept their apology. In order to fully restore your faith in the company, they need to reduce the number of weeks left to pay on your agreement to reflect the number of weeks you were without your laptop, yet still paying £17+ per week.
As no loan equipment was provided (which is the norm with a laptop, although this is not specified in the OSC terms and conditions) I don't think that is unreasable. After all, in law you are only HIRING the laptop until the final payment is made, so why should you pay HIRE CHARGES for goods you don't have?
Cheers
Lefty | Cheers Lefty, If you could do me a good letter, i would be more than willing to give it a go. | |
| |
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.
|
