brighthouse late fees

[donza1978]

about 6 months ago i had a problem getting brighthouse to repair my dryer which i was in proccess of purchasing from them it was not drying it was making wierd noises and they took it away after 4 months it still wasnt back i tried to chase it up with no joy in the end they sent me what they said was a reconditioned dryer what a load of rubbish they sent me the original one back just with reconditioned stickers on still had same problems and now because of extra dry times i had to use my dryer more and in extre circumstances i had to use radiators more and because of this it has left me struggling as ive ended up with a 500 pound electric bill just in 2 months im now struggling to pay my brighthouse agreement ive had charges applied which im now struggling to pay. so anyway they phoned last week was i coming in on the saturday and i said yes not realising i was at a wedding so anyway they kept phoining all day my partner kept answereing and explaining to them i wasnt in and a payment would be sent on tuesday as i did but on the monday i got a call where was i on the saturday and i explained i was at a wedding and the lady said i could have come out of the wedding to contact them. So in the end i wrote a letter complaining about harrasement and asking for charges to taken from my accoun and for them to actually come and take away 2 items and take the payment of them from the monies owed i got a letter back not explaining anything but yesterday whilst i was at casualty without any warning they turned up to take back there items and there was no one in again they left a nasty message all i want to know is there anywhere i can go about the charges and the harrasment i have paid the amount owed less the charges and the amount for the items that i need returning

[Lefty]

Hi there, and welcome to CAG

I must admit, I'm not entirely sure what you're saying... Your post is just a little, shall we say, confusing... But, I think the bottom line is you want to claim back late payment charges that BrightHouse have applied to your account? I hope I've got it right!

You might like to read through this thread:

Steven4064 - v - BrightHouse***WON***

and, if you haven't done so already, read through our BrightHouse factsheet. You'll find it HERE

Hope this helps.


Cheers
Lefty

[donza1978]

baisically what im trying to say is yes i want to get the charges but how do i do it as there threatening to take my goods away if i dont pay em and its in final stages and also how do i deal with harrasement from them i would be very greatful if someone can help me as the charges have only occured because of a break down in comunications between them and me

[Lefty]

Best course of action would be:

1 - Bring your account up to date (this WILL include paying their late fees at this stage.)

2 - Follow the advice in our factsheet (link in my previous post - you REALLY need to read this) and remove any optional service cover from your accounts. This will dramatically reduce your weekly payments for the future.

3 - Make a formal request to have the "unlawful" late payment fees refunded. (Again, read the post I provided a link to in my previous post.)

Hope this helps


Cheers
Lefty