Brighthouse..lost my agreement

[princesstracey]

Hi, had a problem with brighthouse and some insurnaces. when i first signed up the insurances were on, i went in a few months later and asked for them to be taken off, showing my house insurnace etc and signed a new agreement. 2 years on i have just found out that only 1 insurnace was taken off and i have been paying £1.80 per week to another one. I have been trying to get this sorted the past 4 weeks.
The manager is never in, the head office are useless and just say go see them at the store. the manager never calls me back, yet i get plenty letters saying the store manager has tried to call me can i contact the store. they have not tried to call at all. its ridiculous.
Anyway they have taken off the insurance now but i told them i want to see the agreement i signed as i know i never signed for any insurances. they have tried everything..saying they dont keep copys (which is a lie as its against the law), everything is computerised now..useless as my signature cant be seen on a pc screen. the manger needed time to get it from basement, he would do it that week and give us a call...no call came, i went in on saturday and said id wait while they got it..they couldnt as the only access to basement is through next doors shop and it was closed.
then manager supposed to call monday...doesnt so i call tuesday. he says that if i come in he will get it sorted and refund the money i have paid to the insurances onto my account (around £160).
Now that seems like a result and i would have been happy with that if i had not been messed about for 4 weeks and if i had not been ripped off in the first place. It was this manager that signed me up. I cant help but think he is covering his own back here. i know i never signed for no insurances...so is that why they dont want me to see this copy of the agreement? They have tried everything so that i will just drop it.
Can they just withold the agreement from me?

[Lefty]

Hi again.

You're sure being given the run-around, aren't you!

Of course BrightHouse will have a copy of your original signed agreement! And, if as you say, it was re-written to reflect the removal of OSC and DLC, it will contain just ONE signature, and the additional boxes (for insurance) will be un-ticked and un-signed.

I think you've given the store long enough to resolve this complaint, and you should now make a formal complaint to the FSA as it appears you were a seriously MIS-SOLD insurance that you neither required OR signed for. Quite a serious complaint I would think!

Main help line number for the FSA is 0845 606 1234

I have spoken to them before regarding a complaint with BrightHouse insurance, and was quite surprised to discover that BrightHouse (as a provider of insurance) are not included in the FSA register and, therefore, appear not to fall under their jurisdiction...

However, Caversham Insurance (Malta) Ltd are ... wink wink...

Hope this helps!


Cheers
Lefty