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> Retailers - High Street and On-line Stores Forums > Brighthouse


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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 6th April 2008, 12:45   #1 (permalink)
phoebepants
Basic Account Customer
Default Brighthouse payment Q

Hi

My brother has a few items from brighthouse and has missed a couple of payments. He had enough cash yesterday to pay but because the money was not in the bank (he had cash)nhe couldn't pay so asked my mum to pay on her debit card and gave her the cash.

I was a bit dubiuos about this as was worried if he doesn't meet the payments again would my mum's debit card be used for future payments?

Does anyone know if they keep payment details on file?

Many Thanks
Shell
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Old 6th April 2008, 13:49   #2 (permalink)
Lefty
Gold Account Customer
 
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I am in: West Midlands
Posts: 450
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Default Re: Brighthouse payment Q

Hi Shell.

Good question. And to be completely truthful, I'm not sure...

I would have thought that a company cannot debit someone's card without their express permission unless that person is the customer under contract (agreement) with the company... (I'm sure someone else will know a definite answer)...

What I would be concerned about, though, is if your mom is named as a "reference" on your brother's account, she may well be the first person Brighthouse call whenever a payment is missed, and expect the same solution time and time again...


Cheers
Lefty

Last edited by Lefty; 6th April 2008 at 14:13.
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Old 6th April 2008, 14:28   #3 (permalink)
phoebepants
Basic Account Customer
Default Re: Brighthouse payment Q

My dad and my fiance are references for this, we were told by him and brighthouse that thier details were just for a character reference as such. Is this the case or are they garentors (sp) and would be liable for payments?
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Old 6th April 2008, 14:37   #4 (permalink)
Lula
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I am in: Hertfordshire
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Default Re: Brighthouse payment Q

it all depends on the contract that they signed (if they signed) and what the details say.
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Old 6th April 2008, 14:39   #5 (permalink)
phoebepants
Basic Account Customer
Default Re: Brighthouse payment Q

oh ok, My brother is a bit dodgy sometimes in that he'll tell you anything to get you to do what he wants. I wonder if there is anyway of finding out? Just dont want to be stuck with a bill for his telly and playstation when we have our own family to provide for.
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Old 6th April 2008, 14:50   #6 (permalink)
Lefty
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I am in: West Midlands
Posts: 450
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Default Re: Brighthouse payment Q

Shell,

Don't panic. References to a BrightHouse customer's account have ABSOLUTELY no liabilty regarding payments on the account.

The only information BrightHouse hold on them is their name, address and telephone number. (They would only have confirmed that they KNOW of (and confirmed the address of) the person they were acting a reference for.

They are in no way acting as a guarantor.


Cheers
Lefty

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Old 6th April 2008, 15:06   #7 (permalink)
phoebepants
Basic Account Customer
Default Re: Brighthouse payment Q

Phew thanks lefty!

Cheers
Shell
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