Any Advice On This One Please?

[morrigan54]

Hi everyone!

Rightiyo, I think most of my estate use Brighthouse! It's only through having problems of my own with them you find these things out in conversation.... Anyway..... A young mum across the way from me bought 2 mobile phones from them at xmas, one for her son and one for her hubby. Basically they are tripe, they don't work properly, falling to bits etc. Shes rang the store and told them shes returning them on Saturday. (she's not in arrears by the way)
They've thrown a wobbler and told her that she has to pay for them this week????? Her argument is that the damn things are neither use nor ornament and she wants rid end of story. Shes now worried about returning them. Surely she can can't she? She's up to date with all her payments too and has all the covers included in her agreement. She has a cooker too that is nearly paid for.

Thanks in advance

[Conniff]

Companies like this (and sometimes more reputable ones) like to kick up a fuss to try and put you off. They don't want the extra work or loss of profit.

Yes of course she can take them back if they are faulty.

If there is any signs of abuse of the phones however, she will have the devil of a job to convince them it is a faulty phone.

[morrigan54]

She's frightened to death of taking them back! Just goes to show what they are like eh!

Thanks for your reply. Cheers.

[Lefty]

Your friend has two options:

1 - If she has the optional service cover and damage liabilty cover on the agreements, she can simply return them and tell BrightHouse to bugger off! She will lose any money she has paid on the phones, but that's hire purchase for you!

2 - She can invoke the power of the SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973 and, also, make good use of the optional service cover and damage liability she is paying for and get the phones repaired/replaced as appropriate. (Bearing in mind Conniff's advice regarding any own damage)...

Personally... I would go for option 1...




Cheers
Lefty

[morrigan54]

I said I'd go with her when I hand my money over to them. Option 1 it is.
Cheers Lefty. What makes me laugh is, they'll probably complain and say it's her fault yet they flog bunk beds in there that 100 kids bounce on every day in their store! The ones with a price on too which some poor bugger will get lumbered with no doubt!!!!!!!

[Conniff]

If you can record on your mobile morrigan, then have it in your shirt pocket when the nice man is giving you grief.

[morrigan54]

I can record on my mobile yes. Thing is, they know me very well, I've had some fab runnings with them so me being with her, they might not kick off. LOL.

[Conniff]

Would still be nice to have a recording of what they try and fob her off with.
Would be information to anyone else who should come here for assistance.

Make sure you update us with what happens.

[Lefty]

Originally Posted by Conniff

Would still be nice to have a recording of what they try and fob her off with.
Would be information to anyone else who should come here for assistance.

Make sure you update us with what happens.

Yep

And, whenever BrightHouse telephone you, ALWAYS advise them (whether actually true or not) that the call is being recorded! It has an amazing effect, believe me!



Cheers
Lefty

[morrigan54]

We're both going in together tommorow morning with the mobiles so I'll let you all know how it goes!

[Conniff]

I'm sure with you holding her hand everything will be fine.

[morrigan54]

Not necessarily. Depends which plastic gangsta we deal with on the day.
If it's Ken or Barbie then it'll be ok, if it's Action Man (the accounts manager) then I aint holding my breath.

[sweetnsexyenglish]

Originally Posted by morrigan54

Not necessarily. Depends which plastic gangsta we deal with on the day.
If it's Ken or Barbie then it'll be ok, if it's Action Man (the accounts manager) then I aint holding my breath.

First comment I have read concerning Brighthouse that has put a smile on my face and the funniest part is....I know what you mean!!

[Lefty]

Originally Posted by sweetnsexyenglish

First comment I have read concerning Brighthouse that has put a smile on my face and the funniest part is....I know what you mean!!

Oh yeah? Try this one...

Corporate Member of the Plain English Campaign



Cheers
Lefty