Now then, we all know that Brighthouse has a culture of rudeness and ignoring requests for information, customer service, advice etc. This goes all the way from till monkeys, through to store and regional managers and right up to customer service advisors and SENIOR managers. Nobody EVER calls you back or returns your calls or emails... (infact most emails bounce back)...
A little research using the WHOIS register reveals that Brighthouse (Caversham Finance) own many web domains...
For their regular website they use:
brighthouse dot co dot uk (no email facilities)
brighthouse dot info (no email facilities)
Interestingly, the "customer service" page on their website offers NO facility to make contact by email - although it does say "call, email, pop in store!"
It also gives their customer service department address as:
BrightHouse Customer Services 16 Grampian Court Almondvale South Livingston EH54 6QF 0800 5780717
This is NOT Brighthouse head office, and my guess it's just an "out-sourced" call centre.
Their REAL head office (and REAL customer service department) address is:
Chiltern House,
Marsack Street,
Reading
RG4 5AP 01189 466000
Address is now:
Caversham Finance Ltd,
5 Hercules Way,
Leavesden Park,
Watford
WD25 7GS.
Brighthouse also own these additional web domains:
www.cavershamfinance.co.u k (parked)
www.cavershamfinance.com (parked)
www.cavershamtrading.co.u k (parked)
www.cavershamtrading.com (parked)
Incidently, Caversham Trading Ltd is the company they use to buy/lease retail property which it then rents to Brighthouse Ltd
Now then, if you want to contact anyone at Brighthouse by email you can forget ANY of the web addresses above. For head office email they use:
www.brighthousestores.co. uk
All operations staff have email accounts in the format of:
SURNAME.FORENAME AT BRIGHTHOUSESTORES DOT CO DOT UK
Cheers
Lefty
Useful contact information re: Brighthouse 
