Friend V Brighthouse

[mrsfoot]

Hi all

Having read many threads on this company's antics I have decided to help a friend with their claim against this shower, however I need help.

He has sent his Data Protection Act S.A.R - (Subject Access Request) wth his £10 off and has received a printout showing:
Name Account No. Charge

Now my friend had 5 items but only 3 of them are identified however he does not have anything left from the paperwork from any item!

I have had an interesting time looking over the info and am struggling to get to grips with it. So I called head office. The lady I spoke said they only held records for 3 yrs. Then she said the data on the missing 2 items could not be retrieved as it is on a different system now going back to 1998. She told me she cannot send copies of the agreements for any item as they are not available SO

1. How do I get the further information needed e.g agreements, other items print outs etc?
2. Will they use statute of limitation as the accounts are over 6 yrs old for the late charges?
3. Will that same act come into play with regards to the "optional" insurances we had to take out?

Any help with this will be gratefully received.

[rory32]

Thread moved to Brighthouse Forum.

[rory32]

The lady I spoke said they only held records for 3 yrs.

Really? As the Inland Revenue require you to keep records of account transactions for 6 years I'm rather suprised at this.

Then she said the data on the missing 2 items could not be retrieved as it is on a different system now going back to 1998.

It sounds like she's making it up as she goes along.

She told me she cannot send copies of the agreements for any item as they are not available

Are these agreement still live?

1. How do I get the further information needed e.g agreements, other items print outs etc?

Are they over the 40 days and have you sent them the Data Protection non compliance letter in the Bank Templates Library?

2. Will they use statute of limitation as the accounts are over 6 yrs old for the late charges?

Quite probably. Have a read here Claiming beyond 6 yrs - important new information!!!

[mrsfoot]

Rory, thanks for the info, much appreciated.

Are they over the 40 days and have you sent them the Data Protection non compliance letter in the Bank Templates Library?
No they have a further 12 days left, but I dont hold much hope out for him getting any more info.

Are these agreement still live?
No. All agreements are inactive...thankfully!

Really? As the Inland Revenue require you to keep records of account transactions for 6 years I'm rather suprised at this.
My concern is she could go back to 1999 but no further so none of what she said made sense. What do you suggest?

As a side I am thinking of printing all what Lefty has written and posting around the store in my local town....freedon of speech and all that

[Lefty]

Hi Mrsfoot

Although the agreements may well have originally been taken out over six years ago, the agreements would have been over either a 2 or 3 year period so, therefore, should still be accessible (assuming, of course, the closure of the agreements was LESS than six years ago.)

Brighthouse are a VERY difficult company to deal with, and generally assume you are stupid and just attempt to fob you off!

Keep the pressure up and don't give 'em a inch!

Good luck!



Cheers
Lefty

[mrsfoot]

Lefty, thank you for this. Yes they are difficult to deal with and have dug their heels in. One thing about it tho is I now have an email address for one of the customer service manager / staff that accepts emails and not bounces them back like some of the others!

[steven4064]

We got our statements from the local store - they printed a whole load of till receipts off their system for us. Eventually.

[mrsfoot]

Steven
How far back did your accounts go?

[steven4064]

2004