Bright..house

[RATMANDO]

I,m having a problem with bright house, Befor christmas i got my son a psp and 3 games . the other day my 2 year old son droped the psp and the cover for the battery broke in 2 also the silver bit inside popped out of 1 of its clasp.....ive spoken to bright house today and they say they will not repair it or have it sent off for repair,they will also get a stop at sony if i send it off myself ..........im i not cover.d in any way???????


any help or advice would be greatful

ratmando

[gyzmo]

Unles you have some insurance policy or a warranty covering accidental damage, then no, it wont be covered. Have you got home contents insurance?

[Lefty]

In all fairness, if you had purchased the PSP from (for example) Currys and had damaged it yourself, you would not be covered under the Sale of Goods act.

However, if Brighthouse added their Damage Liability Insurance (DLC) to your agreement, simply inform them (in writing) that you wish to make a claim on it. You won't get a repair, but you will be able to return it and your agreement will end. (Mind you, you WILL have to pay the entire premium.)

If you don't have their Damage Liability Insurance (because you have your own home contents policy) you should make a claim on that.


Cheers
Lefty

[RATMANDO]

i dont have home insurance
i do pay the osc the dli im not sure of

[RATMANDO]

just spoke the store manager and he said i have got the DLC on my agreement

[Lefty]

Originally Posted by RATMANDO

i dont have home insurance
i do pay the osc the dli im not sure of

You will have DLC - trust me!

In simple terms, the Damage Liability Cover is a single item insurance policy that covers your LIABILITY should you damage the item. You won't get a repair or a replacement, you will simply have no further LIABILITY on the agreement.

(In my experience, people who have successfully claimed using Brighthouse DLC are no longer welcome as customers at Brighthouse - so consider it a bonus!)


Lefty

[RATMANDO]

thanks for the help/advice

[Lefty]

You're welcome!

Any problems, let us know.



Cheers
Lefty

[DCA-KING]

Has you now have no liabilty to brighthouse have the goods back and take them to a repair shop !!!

[Lefty]

Originally Posted by welshnutteruk

Has you now have no liabilty to brighthouse have the goods back and take them to a repair shop !!!

Not quite as easy as that unfortunately...

The goods belong to Brighthouse, and ownership of them only transfers at the end of the hire purchase agreement. You cannot make a claim on their DLC insurance and expect to keep the goods.

Cheers
Lefty

[DCA-KING]

the reason i say lefty is the **** ers will have it repaired and sell it again

[Lefty]

Bump Bumpity Bump!

Greetings folks!

Hopefully, we will have successfully lured you back to this thread via a “new post” notification email!

We are trying to collect stories of people's experience with Brighthouse. Eventually we would like to make up a dossier.

We would like to know about how Brighthouse staff have treated you, particularly if you have got behind with payments.

We would also like to know if you have been pressurised to take out any insurance or optional service cover (OSC).

Furthermore we would like to know about problems you have had with goods from this company and how Brighthouse have handled repairs or replacements.

Here is the link to the thread to post your stories.



http://www.consumeractiongroup.c o.uk/forum/brighthouse/131337-brighthouse-horror.html


Please don't add your story to this thread. Use the thread in the link above.



Cheers
Lefty

[Lefty]

Hi Ratmando

How did this pan out? Please don't forget to keep us posted.

It's REALLY important with these kind of threads to see a conclusion. This helps anyone else who may be having similar problems.



Cheers
Lefty