JSA overpayment..refund not coming?

[Flagg913]

Hello...my Girlfriend a while back was overpayed on her benefit and had to pay this back...she payed back but the dwp debt managment took one week payment to much... ON the 26/10 she recieved a lettter saying they was in the process of refunding the money...it said she should allow 14 days for the refund.... The refund still hasn't turned up, so she phoned up to see where it was, and got told that they wasn't allowed tospeak to her over it...after a lengthy phone call they phoned her back and said they had no records of them oweing the refund... Does anyone have any ideas what is going on and how she can get the refund she is owed?

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[poppynurse]

I would write to them referring to the letter that stated you would get a refund and ask them to send it immediately.

[Flagg913]

Thanks for the help, a little update on this....my girlfriend has phoned them nearly every day now..and they say it isn't on the computer so they must have sent the cheque out...they keep saying someone will get back to her about this but no one ever does. So far no cheque has turned up.

[insyder]

A bit late but...

Make an appointment with the jobcentre and explain the situation. The JSAPs computer system would show the payments (it was the JSAPs system that sent the letter) and if the officer can't read this they can call the processing office who will probably want it in writing.

Either way, a statement can be taken and attached with a copy of the letter. Make sure a copy of both parts is kept for yourself.