Housing benefit admin penalty & summons ***WON***

[surprise]

BB - I'm just checking to see how you got on a smy daughter asked me today how you went with the Solicitor.

[bubblzbee]

Hiya. I am still awaiting to hear back from legal aid - found a solicitor to help me put in legal aid claim.
Heared back from the Ombudsman, they have passed my letter back to the council giving then 12 weeks to respond, I have asked this desicion to be reconsidered but was told they could not intervine until after the court hearing. I have heard nothing from the council regarding my ombudsman letter they have received, they received 2 weeks ago.
The Solicitor has not looked at anything regaarding my case yet - said pointless if refused legal aid. Will look when/if accepted.
Bit confused as I have got court monday coming and have been told I do not need to take anything regarding the case with me as only first hearing - am totally confused. I thought the summons meant the actual trial was on the date given, but told not so. Can you advise?
I don't want to turn up with nothing, nor do I want to turn up with everything but have no representation.
Thanks

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[silverfox1961]

Hiya,
Thought you'd vanished but glad to see you're still around and not "banged up"

Right, if my memory serves me right, the first appearance at court is for pleas and direction(P's&D's). This is where you get to give your plea and the solicitors to say how they are going to progress the case and also for the magistrate to say whether it's too serious for them to handle (unlikely they'll say that- they handle lots of these cases). It may be that your solicitor advises not to enter a plea whereas the case will be adjourned.
Really, you should get legal aid and the solicitor should attend(or one of his/her representatives) Even if your brief doesn't turn up, you will be given the oppotunity to plea but nothing else. All arguments are for the trial.
If you're lucky, you won't have to go into "the dock" but if you do, don't worry. Once you've entered your plea, you will be bailed to reappear in x weeks when the trial will begin or the prosecution or defence ask for another adjournment. It's a case of wait and see what happens.
Courts are by their definition, scary places if you've never been before but try to relax. You know you've not done anything wrong and it's for your solicitor to assist the court into agreeing with that.
I'll be able to help you a little more after the court date. Just ask


Be lucky

fox

[bubblzbee]

oh I see. So the summons date is to state my plea and then a date will be set for the trial, so it doesn't matter at the moment I haven't heard back off legal aid. I have already sent in my plea by post(not guilty)
I do hope it is adjourned, so can get solicitor sorted out.
I am trying to be calm.

When you are faced with something you have never experienced before its rather frightening.

[silverfox1961]

I was like you are when i went to court. It's the not knowing.
As you have already entered a not guilty plea, it may be better to take your paperwork, just in case they decide to proceed. You could still ask for an adjournment whilst legal aid is being decided. I'm assuming you have to be there at 9.30 or 10.00 or an afternoon case. Don't expect your case to be heard at that time. They get lots of people in at the same time. If you're not sure where you are supposed to be when you get there, ask one of the ushers. They won't be hard to spot.
It's a bit of a sod that the ombudsman has returned the complaint to the council but at least if the council don't address your complaint, you've already got a case number to get the ombudsman back on their case.
If there is anything else I can help you with, just shout.

fox

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[surprise]

Also, as the Ombudsman have sent it to the Council they will realise that you won't be messed about and that you are not going to take it lying down. I suspect they are in flap at having received their letter at this stage. It may be more of a positive than a negative.

Try not to worry too much, probably easier said than done, but I'm sure you will be fine, just hold the thought that you are not guilty.

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[bubblzbee]

Thats a good point, hadn't thought about it like that, just saw it as a negative reaction regarding the ombudsman, though I wll be keeping intouch with them, as the council have not responded to the letter at all.
It will be intersting what happens at court.

I have received my BT phone bills, and it shows the calls during the time my job started, and shows the calls I made to them, numerous calls. Both to the council and tax credits.

I am alot calmer now. now I have proof regarding comms. As no receipt my telephone is the next thing that can show this.

I will update as soon as I know anything thanks .

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[surprise]

My daughter has asked do you know if the papers have been sent to the Chief Exe or to housing benefit - maybe worth a call to them tomorrow to ascertain where they have gone.

[bubblzbee]

It has gone to the chief Ex
They have been given 12 weeks to deal with my complaint

[surprise]

Thats good, because when papers to go to the Chief Executive they act quicker - apparently the two things that have happened here are what the housing benefit department hate the most - the 3rd thing is involvement of an MP.

[silverfox1961]

Originally Posted by surprise

apparently the two things that have happened here are what the housing benefit department hate the most - the 3rd thing is involvement of an MP.

Hi Surprise. That is so spot on. It was amazing how my councils attitude changed once the ombudsman got involved in my last case but in a previous case I didn't use the ombudsman, I got my MP and MEP involved. Within a month the council collapsed and withdrew their claim for £375 Housing benefit overpayment.
I just love the fact that they have to follow the rules even though they don't like us lowlies to know it.

fox

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[surprise]

My daughter was talking about this to me she said the staff jump through hoops when anything is passed down to them from either of the above three bodies. Whilst the Chief Executive doesn't actually do anything the fact that it has come from him is just enough.

So hang in there BB I am sure you will be fine.

[bubblzbee]

not heard anything as yet. Will update as soon as know anything more. After monday. Hope Chief ex do act fast.
Thanks
BB

[surprise]

When you go to Court on Monday I would make sure you have your file handy, also make bullet points of any relevant information that you need to get across, be prepared.

Good luck

[bubblzbee]

Hi. case adjurned . Have been accepted for legal aid, and have a solicitor to represent me now too.
Council tried to get me to accept admin penalty again to stop proceedings but I have declined.
Will update more when I have seen solicitor

Wasn't as scary as i'd previously thought.

[surprise]

Well done for sticking to your guns. Keep us posted.

[surprise]

Just told my daughter the outcome, she has said she has never heard of an Authority offering an admin penalty once taken to Court. You must have them on the back foot.

[silverfox1961]

HI Bubblzee,
I have been on tenterhooks all day
I'm so glad you have legal aid. At least with the adjournment, your brief will be able to go through the paperwork and hopefully sort something out from the mess that your council caused.
If the council want you to accept an admin penalty then i think their case may be a bit shaky and they don't really want it to proceed to trial. Good on you for telling them where to go.
It's only scary because it's a new thing but once you've "been there, done that" it's not so bad.
I'll wait for the next instalment with bated breath.

fox

[bubblzbee]

I think they were hoping I would accept the penalty, and back out.
I am going to keep fighting. Will be glad once defence complete with solicitor.
I am still awaiting a response from the Chief Executive regarding my complaint that was forwarded from the ombudsman.
I will update as soon as any more news

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

[surprise]

I think they are probably hoping this one will go away especailly as they must now be aware of the complaint to the Ombudsman. I have a feeling you will wait until the deadline for them to reply, whatever the Ombudsman stipulated.

Don't let it get you down and worried but keep us posted.

	The Financial Ombudsman Service For the most part, don't bother. The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency. You have no idea what evidence the FOS has received from the bank or how your complain has really been handled. The FOS is the preferred complaints route for the banking industry. The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you. The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.