Re: Exemption for court costs due to benefits Hello. Just going to share what I know ... as I've been on IB - yes, that long I am afraid - for 10 years now and there has been a lot of changes.
One of those is that IB claims in most parts of the country were contracted to a call centre, whereas previously you could contact you local Jobcentre/Jobcentre Plus and so on.
Has your friend received the annual tax letter from the DWP, which will have the amount of benefit received for tax record purposes issued yearly by them? If so, could that or would that constitute as 'proof' in itself? May not say 'you are entitled to' but it still says IB on the letters themselves, along with how much per year received.
Also, in the past I have - yes, after being passed from pillar to post but due to changes in the Jobcentre itself in more recent years services have been downsized or 'relocated' external to them. Some are now not as easily accessible as they were previously - phoned the number on the letterhead for the local IB office. And have obtained a letter by requesting it over the phone.
Also, rather than going through the usual JC staff ... I am afraid it really is Hobson's Choice these days because some staff are more 'aware' whilst some are not ... and may not have the information you desperately need to hand. It may be possible to get this information from the Disability Advisor at the JC. They mostly deal with all aspects of claiming, and I wouldn't have thought it would be a major problem for them to do this at all.
I am only speaking from my experiences, however, having been in receipt of IB for a while now.
Regarding the 'official letter'. Yes, it would be normal ... because you normally only get one award letter issued from the date it was awarded following the completion of an IB50, then being seen by Medical Services appointed by the DWP, then being awarded the claim. So, if you friend's claim was due for review say in 2011 ... they would not normally receive any further correspondence, apart from the tax letter I mentioned annually or any thing else such as letters about New Deal or how the JC can help long term ill back into work ... leaflets etc ... but they would not normally receive any further correspondence until their review came up. I am purely surmising here but from what you say, I am guessing they have been awarded IB with a review after a few years? If not, then disregard.
However, do ask them to take a look at the tax letter ... as that could be used to 'prove' your friends entitlement. It is an officially issued document containing NI number from the DWP for example. And it's really self explanatory to anyone at a court somewhere what it actually means or says.
Anyway, if they want a more official looking letter ... don't make it easy for people do they, especially those in an already vulnerable state these days ... I can only suggest, based on what I know of the system as it is ... it changes so rapidly, it is hard to keep up not just for claimants but for those who make the benefit rules, work with it as well. Another story, though not for here. But, each and every Jobcentre has a disability specialist advisor ... who may be able to help you get what you need more urgently. |