 Tax credits help needed please.
My tax credit problem has been going on for a few years now.
Here is a brief outline of what has happened.
1, 2nd June 2005. We put in request for child tax credits and returned completed forms.
2, June 2005. We were informed that the pack hjas been received a day to late so the computer has rejected the claim even though we were due abiut £250 per week.
3, We sent a letter in about this and we received a call a very nice lady in a senior position. She apologised for the mix up and said she would be able to set our payment up manually. (It could not be done automatically as the computer system would not allow it).
5, We called the office in April 2006 to tell them that our son had started in crèche and that we were now paying crèche fees. We were told that as it was a manual claim, nothing could be done.
6, Week of 14 August 2006. Having seen the adverts for Tax credit renewals on TV, I called tax credit offices and spoke to a gentleman to advise that we had not received a renewal pack. He told me that he would have one sent out immediately.
7, 22 August 2006. I spoke to a lady to advise that we still had not received a renewal pack. Nicola said the reason we had not received it was that the payments had been set up manually so the system would not allow her to issue one. She also said that it was a common problem and that she would refer the matter to her team leader to make sure our payments continued.
10, Some days later we receive a letter to tell us that there are no COP 26 forms in stock.
11, 1 December 2006. I call and speak to Tony in Cumbernauld. He tells me to call 0845 3021429 to let them know that I am still awaiting COP26 form. I call this number and am told that I can download form from internet. I download form.
12, 2 December. I receive the COP26 form via the post.
13, Sent COP form back.
....to cut a long story short, we have now got 2 children (second one is 14 months old) both have been in creche costing us £300 per month. We did a calculation online and it says that we should have been getting £500 per month. in tax credits We have informed tax credits about changes of circumstances every step of the way. We never get a renewal pack or anything just this manual giro cheque.
Is there any way we can get the money that we are owed? Their computer thinks we have been overpaid but we have been underpaid.
Thanks
Dan
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