stupid dwp employees.

[The GodMother]

Wrang the Dwp regarding my sure start maternity grant had a simply question.

My partner claims for me who signs the form him or me?

The agent said erm i dont know i will ask my supervisor.

On hold for 5 minutes and the supervisor comes back to me saying the claimiant has to sign the form

so as i am the claimant for the grant due to the one being pregnant does that mean me.

He says no it means my partner.

So got the form signed and sent of. 4 weeks later they send the form back saying can i please sign it.

So i did but rang up to check the info out again was given the same as before

then i asked why had the form been sent back to me then saying i need to sign it.

Was told the person who sent the form back had told me wrong. What a suprise it turns out it is everybody but the person who gave me the info that it is my partner to sign the forms fault.

I sent the form back with a letter saying that i had rang up and asked who would need to sign it and i was told my partner if this is wrong information can they please make sure the telephone staff are aware of this and make sure the info given out by them is correct.

Have had a lovely phone call telling me that there staff do not give out the wrong info i had mis interapreted it wrong.

well they did not like it when i played the recording back to them as it provided i was right.

They still maintain i misinterapted the info tho.

[tiglet]

Breathe honey (you know you'll hate being told that in a few weeks time).

[The GodMother]

i am breathing.

its just annoying as u will know went u are told one thing the told u are wrong but it is not the company who told u fault

[tiglet]

Absolutely - I couldn't agree with you more.

BUT ... it's getting sorted and the last thing you need is to get your blood-pressure up.

Just accept they are cretins with the IQ of toast and move on XXXXXXXX

[The GodMother]

i have done but i was frustrated at the time.

Bp is normal just done a bit of strenous exercise tho.

climbing the stair to the bathroom.

[tiglet]

Make sure your waters don't go - I'm too ****ed to get the hot water and towels just now

[The GodMother]

i know i know.

I told ODC off early for making me laugh

[JenniBee8]

We're not all stupid

[The GodMother]

I hate to dissagree but from years of experiance of the beneifts system then i will dissagree due to the experiance work and me personally have had.

[JenniBee8]

But you can't generalise and say every single member of staff in DWP are stupid? I find that very insulting as I personally believe I carry out my job well.

[The GodMother]

well the other 6 offices that i deal with on a daily basis dont they cant get a single piece of information correct even on the basic claim forms.

If you have been having the same amount of problems for the same amount of years that we have had at work and that we have personally experianced due to partners ill health and my ill health then u would understand why i know and i can say the offices i deal with are stupid.

The difference may be that the staff are trained better in Scotland.

[GuidoT]

Let us stick to the topic of discussion without the need to insult anyone or any group of individuals please.

JenniBee8 I am sure you do your job well and that the comments were not aimed at you personally.

[The GodMother]

I was not aiming any comments at her directly but i was just pointing out that because one officer thinks she does her job properly it does not mean the officers i deal with threw work do.

The hell that the DWP have caused in this area since they started shutting offices and running 6 different counties out of one understaffed office that is clearly not able to cope with the work and are telling the clients/appointees they are not coping with the work then ppl would agree with me if they saw or experaince it.

Just so ppl no but in this area as of 4 pm today this is how far they are behind.

Emergancy crisis loans 2 weeks wait these are ment to be dealt with within 24 hours of the office recieving in.

CCG appeals letters/notices 20 weeks these are ment to be done in 4 weeks.

BL appeals letters/notices 20 weeks these are ment to be done within 4 weeks.

CCG applications 26 weeks these are meant to be done within 8 weeks

BL applications 26 weeks these are ment to be done with 8 weeks

crisis loans 3 weeks these are ment to be done on the day of recipt.

Income supprt claims up to 30 weeks for claim to be completed and put fully on the system baisic info in system till then these are suspose to be done within 2 weeks but first payment should be with u in 2 weeks of application

JSA. application fully on system up to 30 weeks but first signing and payment with 2 weeks of the application interview. Ment to fully done within 2 weeks.

[therafalution]

If you really want someone to blame, look at the senior managers who are frighteningly incompetent. There is an attitude amongst them that is seeing a lot of money spent on training people and then trying the best to sack them. Having been a civil servant in various departments for the best part of 10 years, front line staff do their jobs in spite of management and in spite of the public.
So from me its grrrr stupid public....

[The GodMother]

yes but if you had read my post you will notice that i was put on hold whilest the person went and consulted his manager/supervisor so it was the senior manager of the department that gave me the info when HE took over the call.

[therafalution]

The reason most people are put on hold whilst the advisor trots off for a consultation is that any on-screen guidance is often out-of-date or just wrong. By senior management i mean the grades that run these places not team leaders. I would always defend the rank and file civil servants, as with any big organisation there will always be those who are incompetent, what i won't defend is managers who promise to do call backs to customers and then don't, usually because they know they will cop an earful.
If the cul of civil service jobs continues i guarantee the situation will get much worse.