Royal Mail Tracking issues.

[The GodMother]

Royal mail is currently having issues with its tracking system. I have complained and here is there response.

Dear The GodMother

Thank you for your email regarding the Signed For items you recently
posted.

Unfortunately we currently have a major IT issue with Royal Mail Tracked
scanned items being recorded on Scanners, but NOT flowing through to the
Tracking Web site and Tracking Enquiry Intranet site. This situation has
been occurring intermittently and our IT supplier, CSC, is investigating
the issue urgently.

This means that the tracking of your despatches though our network may not
be showing, even when delivery has taken place.

We understand the full importance of this issue to you and we are treating
it as a top priority. Please accept our apologies.

With regards

Carol Wilson
Customer Service Advisor

[postggj]

hi godmother

thats the first ive heard of it

[The GodMother]

iwell this email was recieved by me today.

I have been trying to get proof of signature for a letter sent over a month ago when i complained.

they advertise 72 hours from delivery so at a month on i thought it was necessary.

[postggj]

ill look into it and will update tommorow

[The GodMother]

No need this is the latest update.

[SOD'EM]

I have just mailed my fathers very important medication to him by special delivery. I hope they get there by tomorrow as he has run out.

[Iaintpayingyoudotcom]

Can we get refund as we have sent to letters recorded delivery

[SOD'EM]

Originally Posted by SOD'EM

I have just mailed my fathers very important medication to him by special delivery. I hope they get there by tomorrow as he has run out.

Receipt said it would be there for 1.00.pm, so went online to check at 1.05pm. To my surprise it said it was delivered. After speaking to my dad, he said it was there about 9.00am.

Thumbs up to RM from me I'm afraid.

p.s. It also says on the web that the minimum charge for next day special delivery is £10.30, that is for items up to 100g. My parcel was 360g and they only charged me £5.05.

[postggj]

hi sodem
the ten pound charge is next day special before 9 am
the five pound special is next day before one thirty

ive also checked about the track and trace being down or having problems,
every thing ok
seems royal mail customer services is going into over drive on excuses

there is no problem with track and trace, or reported problem

[The GodMother]

well iam not calling u a liar but i have the evidence to prove i complained and still no signature for the deliverys made OVER a moth ago altho they have been deliverd as it says it is but the companys want a signature b4 they accept it.

My FIL is very very high up in RM and he is being told a different story to u post.

[postggj]

not disputing you godmother
ime only on the shop floor
asked manager and checked internal royal mail web site

no offence ment

[The GodMother]

there is no problem with them finding out if the item has been delivered what the problem is is gaining the signature as that is a issue for the comps. All my packages have been saying they are delivered but non have a signature.

Yes u can get a refund but you need to wait 15 days after delivery for Recorded delivery and depending on the service u chose and what your guarenteed delivery date is with special but u can get a refund with this service.

I have been told if any dobt please contact the RM customer services line as they will be able to personally advise you more.

What would you like to contact us about?ServicePhone numberOpening hoursInformationPostcode enquiriesWeekday peak times0906 302 12228am - 6pm Monday to FridayCall this number to find a Postcode. Calls cost 50p per minute, to a maximum of £5Off peak08457 1112226pm - 8pm, Monday to Friday
9am - 5.30pm on SaturdayCall this number to find a Postcode outside normal office hours. Calls charged at the local rateTextphone08456 000 6068am - 7.30pm, Monday to Friday
8am - 12pm on SaturdayTelephone number for the hard of hearingOnline Postage087024090858am - 6pm, Monday to FridayCall this number with general, technical or refund enquiries about Online PostageOnline shop - For Stamp Collectors or small orders for stampsOnline shop08457 641 641
Overseas +44 131 316 74838.30am - 5pm, Monday to Friday
Redirections onlineFrom within UK - 08457 740 7408am - 7.30pm, Monday to FridayCall this number to contact a Customer Service advisorQuery about our websiteFrom within UK - 08456 060 406
International - +44 12267825038am - 6pm, Monday to FridayCall this number with questions about our website and how to use itAll other general enquiriesFrom within UK - 08457 740 740
International callers - +44 1752387112
Textphone 084560006068am - 7.30pm, Monday to Friday
8am - 2.30pm on SaturdaysCall this number to contact a Customer Service advisor

[SOD'EM]

You will find that if you put any of these numbers into the link below, you will be given alternative numbers. For instance:- 0906 302 222. You can actually dial 08457 111222. It gets you through to the same place for 10p per min instead of 50p. Also, Most 0845 numbers you put in will be replaced with an 01 or 02 landline number. Give it a try. It works when you are trying to contact your Bank, Gas/Electricity company. In fact it will nearly always give you a landline number instead of having to pay top prices to be stuck on the phone for hours.

SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

sometimes you even get 0800 numbers. The companies hate this site. We love it.
Please add to my rep if you feel this has helped for future things. TY

[Iaintpayingyoudotcom]

We checked out items sent by recorded delivery, one was to Kilmarnock in Scotland and the other was to the Town next door to us. The Kilmarnock one was delivered the next day as, paid for, however, the one to the town next door has go walkies.

So we called royal mail up, now I am sure she was trying to get as many gags in as possible or trying to get fired.

Royal Mail can't keep track of its Postmen never mind the post.

Royal mail tries to Deliver first class post the next day, however the next day to what no one knows.

Royal Mail handle 50 Million items a day however how many millions are lost and broken, I wouldn't like to guess.

So when will my next day delivery be delivered? You can't tell, you can't mess around with the forces of Delivery.

At this stage I gave up.

So if you posted something to Scotland or other side of the UK great it will be there tomoz, if its the next town, you better take it yourself. My claim for lost items will be going in as my gf DOB Certificate was in it and details about me.