HFO phone calls

[slaphead48]

Hi everybody

This is my first post so I hope it makes sense.

I keep getting phone calls from a company called HFO in regard to a debt I have with 3G. I have not received anything from them in writing even though I have requested this several times when they have rung. I have since told their representative that when I receive written confirmation of the debt that I will then address the situation and not before.

Was this the best thing to do, and if not what should I do next?

[leedsangel]

Hi Slaphead,

You might be waiting a very long time to receive a original signed copy of your Consumer Credit Agreement as according to Mr. Atkinson, a Director of HFO Services Limited, HFO is a debt factoring company and therefore do not have to supply a CCA.

However, things might be a little different with regards to mobile ohone companies in that you might not have signed a Consumer Credit Agreement.

Contact the Consumer Credit Counselling Service on 0800 1381111, and one of their advisors will be definitely able to help you.

Do not acknowledge the debt and do not offer to make any payment. If you need to find out what this company is like, then read the HFO threads - they will turn your hair white (assuming that you're not bald or that your hair isn't already white).

leedsangel

[nicsussex]

and you may get a better response if you start your own thread in the debt forum

[tiglet]

Also, mobile phones are not covered by the CCA 1974.

[kia]

weve had alot of problems with 3 cos we did get behind with bills but the hassle on the phone was awful but the best was they talked us into insurance for the phones but because they kept bouncing they cost us more in charges than the cost of buying new phones so i cancelled and they have done nothing but phone and text me since so much so that i dread answering it now but i will soon and they will get ear full i can tell u xxkia