Moneyhelp Vs Barclaycard **WON**

[moneyhelp]

I have sent this email to Mr Ruffhead @ adrian.ruffhead@barclays. com this morning...

[maxine989]

Originally Posted by moneyhelp

I have sent this email to Mr Ruffhead @ adrian.ruffhead@barclays. com this morning...

Lets hope this does the job.

Fingers crossed.

Max x

[animaleyes76]

Good luck indeed. I have to say Barclaycard and MBNA have by far been the biggest nightmare for me. As I said above B''card took about 83 days in total to provide me with my statements. It was only cos i was broke that i didnt file for non compliance lol .

Keep the faith. You'll get their eventually, even if it feels like you won't at the moment

[moneyhelp]

Thanks guys, I will update when/if I get any news.

[maxine989]

don't suppose you've got an email back yet??

[moneyhelp]

Nope... not a word. That's two emails sent with no reply!

[maxine989]

He's probably having a panic attack this morning after the letter I wrote him... ha!!

He responded to my email again yesterday dropping himself right in it.

I suggest you send another email stating... 'with reference to my previous email correspondence... blar blar blar'. Maybe add something about begining a non-compiance court case in 7 days time. And then maybe send the same message everyday ffor the 7 days?

He's obviously snowed under with people asking him stuff... especially since his email add has been listed on here.

Hang on in there. He's the main man so I'd keep at it.

[animaleyes76]

Send it with a "read receipt" on it. That way you can tell the email was read at least.. More ammo for you should you end up in court (doubtful) and have to demonstrate how unreasonable/dragging it out they have been

[moneyhelp]

They have 7 days then I send a non compliance letter out.

I refuse to chase these ******* up anymore.

Thanks for advice guys

[maxine989]

Ruffnuts still being quiet? Hopefully he's passed out with shock because of all the letters and emails he's been getting from us guys. Can't be a nice job he has can it?... can't imagine much job satisfaction can you?

Perhaps Barclayboobs will employ a more efficient person to replace Ruffnuts while he recovers from his stress... lol

[moneyhelp]

Letter all written up for LBA on Subject Access Request request.

Will send it Wednesday recorded delivery.

Unless I get statements in the meantime!!!! I won't hold my breath

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[moneyhelp]

Still no statements - no reply to 2 emails sent. One to Natalie Page and one to Adrian Ruffhead.

Phone call 18th May with promises of statements - no statements.

Phoned today on 08701540154 - on hold for 16 minutes (will be added to my charges)

Nothing on my file regarding my Subject Access Request.

Told to ring 01604254518 - this number is Data Protection Team, who for some reason are away from their desk, so left a message to call me.

Subject Access Request 40 days are up tomorrow.

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	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[moneyhelp]

Got a call from a woman from the Data Protection Team (missed her name) she looked at my file and said yes we have received your request and the cheque has been cashed............hellooo oooooo I know it has!!!

She was shocked that Natalie Page never replied to my email as she is usally on the ball, but suggested maybe Barclays filtering system blocked my email...........hellooooo o I'm not stupid!!!!!

So this woman is going to call me tomorrow and let me know what's going on.
Told her that if I don't hear anything by 5pm tomorrow a LBA is going in the mail.

I won't hold my breath for statements.

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[moneyhelp]

Some woman called Gail called this afternoon, apologising for the delay in replying to my Subject Access Request.

She has promised I will get all statements up to 2004 tomorrow morning as she has put a rush on them -
The others are on microfiche and need to be ordered from a different department and could take a further 14 days.

I told her that I had sent the LBA off today and I will keep to this deadline until I get them all.

We wait yet again....

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[maxine989]

What a pile of poo Barclaycard are eh!!

Why do they have to be such a pain in the a*s* for everybody??!!

Here's hoping you get SOME statements in the post tomorrow.

[moneyhelp]

Broken promises yet again by Barcalycard - no statement - nothing at all.

[maxine989]

It's not surprsing is it??

They are terrible at saying one thing and doing another... or not saying anything at all for that matter...

I'd start your non-compliance N1 court proceedings if I were you. It might spurt them on.

[moneyhelp]

3 days after promised 'rushed statements' still nothing -
I am getting a bit pee'ed off now -

LBA ends 27th June 2007.

Why the BS Barclaycard?!

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[sea-sidelady]

You dont need to give them any more time. They have had enough.

You can now file your N1 at court.

This will cost roughly £63 but you do claim it back, and if you are on certain benefits you will be exempt.

N1 Form
http://www.hmcourts-service.gov.uk/c...ms/n1_0102.pdf

Non compliance Poc
http://www.consumeractiongroup.co.uk...n-act-non.html

[moneyhelp]

So I don't have to wait for my LBA time to be up

I thought it best I did things by the book

Now I'm totally confused

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales